Insurance Business America Names ICW Group a 5-Star Carrier in 2021

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Company Receives 5-Star Excellence Award for Workers’ Compensation

ICW Group selected as a 5-Star Carrier in workers' compensation in 2021 by Insurance Business America.

"Being recognized as a 5-Star Carrier across multiple areas that agents and brokers find important when advising their clients is certainly an honor, and it’s a badge we’ll wear proudly," said Paul Zamora, Senior Vice President, Work Comp Underwriting.

ICW Group Insurance Companies, a leading group of property and casualty carriers, was selected as a 5-Star Carrier for workers’ compensation by brokers according to research conducted by Insurance Business America.

Insurance Business America, a leading business publication for commercial brokers, asked brokers to name the best workers’ compensation insurance providers of 2021 and ICW Group came out on top across six categories, including Best Standard, Loss Control Services, Loss Sensitive Programs, Claims Processing, Customer Service and Competitive Premiums.

“We are thrilled to be named a 5-Star Carrier for workers’ compensation and it’s even more meaningful that the designation came from brokers,” said Paul Zamora, senior vice president, work comp underwriting. “Our strong partnership with agents and brokers across the country is invaluable to creating the best insurance experience possible for our workers’ compensation policyholders. Being recognized as a 5-Star Carrier across multiple areas that agents and brokers find important when advising their clients is certainly an honor, and it’s a badge we’ll wear proudly.”

Insurance Business America’s research revealed that “claims processing” is the most vital attribute for brokers when considering where to place a policy, and one of the categories ICW Group received recognition for its outstanding performance.

“ICW Group’s claims team prides itself on being there for our customers when they need us most. We focus on professionally managing every aspect of the claims process and do whatever it takes to make sure our customers' injured workers receive the very best care throughout their recovery,” said Amanda Granger, senior vice president, work comp claims.

To select the best workers’ compensation carriers, Insurance Business America’s research team conducted one-on-one interviews with specialist brokers and surveyed thousands of its readers. Brokers were asked what features they thought were the most important in workers’ compensation policies and how the insurance providers they worked with rated on those attributes. Carriers were also measured on the strength of their relationships with brokers, ability to handle claims, underwriting expertise and the strength of the individual products and services they provide.

To learn more about ICW Group’s 5-Star Carrier designation, see Insurance Business America’s online publication. Expanded coverage about ICW Group’s product category awards in Best Standard, Loss Sensitive Programs and Loss Control Services is also available.

About ICW Group

Based in San Diego, ICW Group Insurance Companies is the largest privately held insurance company domiciled in California. Quoting more than $3 billion annually, ICW Group represents a group of Workers’ Compensation, Assumed Reinsurance and Catastrophe insurance carriers, including Insurance Company of the West and Explorer Insurance Company. ICW Group is recognized nationally as an industry leader in helping policyholders achieve fewer and less costly claims while elevating the trusted agents who advise them. More information is available at http://www.icwgroup.com, http://www.twitter.com/ICWGroup, http://www.linkedin.com/companies/icw-group and http://www.facebook.com/ICWGroup.

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Jessica Northrup
@ICWGroup
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