High net promoter scores reflect Integreon's commitment to its clients, investment in technology and robust account management program
AUSTIN, Texas, Feb. 6, 2025 /PRNewswire-PRWeb/ -- Integreon, a leading global provider of tech-enabled outsourced legal, creative, and business solutions, today announced the results of its annual Client Satisfaction (CSAT) Survey, which surpassed the high marks the company received over the last four years. With an impressive Net Promoter Score (NPS) of 66, the company showcases its unwavering commitment to excellence in client delivery and innovation.
First introduced in 2020, the survey invites clients to share their feedback on the quality and value of their relationship with the company. Since the inception of the CSAT program, the NPS question, "How likely are you to recommend Integreon?" has been included in the survey. Bain & Company, the originators of the NPS, indicate that a score over 20 is "favorable" and anything above 50 is "excellent". Integreon's company score was 66, and each business unit scored in the 60's, with Integreon litigation services achieving a 77, the highest score to date. This significant accomplishment underscores the trust and loyalty Integreon clients have in the company and its people and solutions.
"Integreon has proven to be an invaluable partner over the years," said Mike Lucas, Chief Information Officer of Wilson Sonsini. "Their team consistently delivers essential services that our employees rely on daily. With a deep understanding of our needs, Integreon demonstrates impressive adaptability and expertise, ensuring they meet our evolving demands effectively."
In addition to the outstanding NPS, all other survey questions received higher marks than in previous years. The most sizable increases were seen in questions pertaining to Integreon recommending enabling technology and other innovative approaches, proactively seeking opportunities to provide insights and solutions that enhance or improve service delivery, and satisfaction with the frequency and quality of business reviews and ongoing communication.
"The annual CSAT results provide the strongest proof point supporting Integreon's reputation for strength and longevity of our client relationships," said Subroto Mukerji, CEO of Integreon. "Achieving the highest NPS since the program launch is a testament to the quality and hard work of our team members and drives our dedication to continues improvement."
These scores reflect Integreon's ongoing efforts to stay ahead of industry trends and deliver exceptional value to its clients. It also reflects the company's investment in a robust account management program that provides clients with an additional layer of support and client service.
About Integreon
Integreon is the trusted, global provider of legal, creative and business outsourced solutions to corporations and law firms seeking to expand their capabilities and transform their performance. The company's 3,500+ professionals provide expert support across a range of managed services—from creative design, content delivery and administrative support to legal and compliance. With global delivery centers on three continents, Integreon delivers round-the-clock service in 50+ languages and is deeply committed to client success, consistently delivering innovative, tech-enabled solutions that improve agility and efficiency to drive business performance. Integreon is owned by EagleTree Capital, a leading New York-based middle-market private equity firm with over $5 billion of assets under management.
For more information about Integreon's range of services, email [email protected], visit www.integreon.com and follow Integreon on LinkedIn, Twitter, and Facebook.
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Erin Harrison, LIMELIGHT, 1 2036109492, [email protected], limelightgrowth.com
SOURCE Integreon
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