IntelliSoft Group Welcomes Director of Operations

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Karen Roy, CPCS, comes to IntelliSoft Group from Emerson Hospital where she served as senior credentials specialist supporting the medical staff credentialing process for over 600 medical staff members.

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We are excited to welcome Karen to take over leadership of our operations team’s efforts,” said Mike Melville, CEO of IntelliSoft Group. “Her depth of experience, knowledge and expertise in healthcare credentialing and the medical staff services field will help us in serving our customers.

IntelliSoft Group, a leading provider of healthcare credentialing, provider enrollment and contract management software, as well as a fully operational NCQA-certified credentials verification organization (CVO), is proud to announce and welcome Karen Roy, CPCS, as the company’s new Director of Operations. She will be responsible for leadership of the operations team, onboarding new clients, and consulting/training services for the IntelliCred, IntelliApp and IntelliContract product lines.

Karen comes to IntelliSoft from Emerson Hospital, a full-service, 179-bed medical center with more than 300 primary care doctors and specialists located in historic Concord, MA. There she started her 22-year career as a unit coordinator where she managed the overall activity and efficiency of the Wheeler 4 Nursing Unit, maintained and processed patient medical records, and scheduled monthly meetings.

In her most recent position at Emerson, Karen served as senior credentials specialist supporting the medical staff credentialing process for over 600 medical staff members. Her expertise included applying Joint Commission Medical Staff Standards and CMS Conditions of Participation to the overall credentialing process, as well as using the Massachusetts Board of Registration in Medicine guidelines to optimize day-to-day operations.

“We are excited to welcome Karen to take over leadership of our operations team’s efforts,” said Mike Melville, CEO of IntelliSoft Group. “Her depth of experience, knowledge and expertise in healthcare credentialing and the medical staff services field will help us in serving our customers and setting the company’s strategy and vision for future growth.”

Karen is based at IntelliSoft Group’s main office in Nashua, NH.

About IntelliSoft Group
Based in Nashua, NH, IntelliSoft Group is a leading provider of medical credentialing, provider enrollment, and contract management software in combination with CVO business services. The company’s products, IntelliCred, IntelliApp, and IntelliContract are used by hundreds of healthcare systems, hospitals, managed care organizations, credentials verification organizations, individual practice associations, and sub-acute healthcare organizations. IntelliSoft Group’s NCQA-certified CVO Division, IntelliCVO, offers one of the most innovative credentials verification services available for customers that require a temporary or full-time outsourcing option. Learn more by visiting the IntelliSoft Group website at http://www.intellisoftgroup.com/.

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Marcia Wessell
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