Global BPO leader InteLogix marked the launch of its new contact center in Egypt with a ribbon-cutting ceremony attended by company leadership and government officials. The site expands InteLogix's multilingual delivery capabilities and signals the company's continued investment in Egypt.
NEW CAIRO, Egypt, Sept. 23, 2026 /PRNewswire-PRWeb/ -- InteLogix, a global business process outsourcing (BPO) leader, celebrated the opening of its new, state-of-the-art contact center in New Cairo with an official ribbon-cutting ceremony.
The event welcomed Eng. Ahmed Elzaher, CEO of Egypt's Information Technology Industry Development Agency (ITIDA), along with global BPO industry analyst Peter Ryan, President and Principal Analyst of Ryan Strategic Advisory. Their participation reflects the significance of InteLogix's continued investment in the region and the company's expanding global delivery capabilities.
Located in the heart of New Cairo business district, the purpose-built facility marks the next phase of InteLogix's growth in Egypt, where operations began in 2018 under the name of Athear Marketing Services prior to its acquisition by InteLogix. The expansion significantly increases InteLogix's capacity in the region, strengthening its ability to support growing client demand and deliver multilingual services across global markets.
"Cairo represents an exciting next chapter in InteLogix's global growth," said Mario Baddour, CEO and President of InteLogix. "We're bringing together exceptional talent, advanced infrastructure, and a highly competitive delivery model in a location that gives our clients greater flexibility and scale. This investment is about more than adding capacity, it's about building on what our team in Egypt has already accomplished and creating even more opportunities for our clients and our people."
InteLogix Egypt operations provide access to a highly educated, technology savvy, and multilingual workforce at competitive offshore rates. The team already supports multi-geo programs, including an enterprise utilities client serving U.S. and European markets.
"We've built something special in Egypt since beginning operations here in 2018, and this new facility reflects how far we've come and where we're headed next," said Tarek Zidan, Managing Director of InteLogix Egypt. "We have an incredibly talented, multilingual team that is already supporting clients across multiple geographies. This expansion gives our people an environment built for growth while giving our clients even greater access to the talent and capabilities available here."
The facility's advanced communications infrastructure and built-in redundancy provide the reliability needed to support global client operations. The site was also designed around the employee experience, with an on-site gym, and other amenities.
Egypt's government has been a consistent partner in supporting the growth of the country's technology and business services sector. Through ITIDA, Egypt is investing in talent development, supporting the growth of technology and business services, and creating an enabling environment for companies to deliver high-value services to global markets. These efforts are strengthening Egypt's position as a competitive global hub for technology and business services offshoring.
Ahmed Elzaher, CEO of ITIDA, said InteLogix's investment reflects Egypt's growing role in the global services industry, as international companies increasingly choose the country as a base for delivery centers serving multiple markets.
"Companies are not making these decisions on the basis of a single advantage," he said. "They are looking at the depth of Egypt's talent pool, the breadth of its technical skills, its multilingual capabilities, scalability, operating costs and proximity to major markets."
Elzaher said InteLogix's acquisition of Egyptian company Athear illustrates the evolution of investment in Egypt's offshoring industry. "The opportunity in Egypt is no longer confined to setting up new delivery centers," he said. "Global companies can also invest in established local businesses, build on their talent and capabilities, and connect them to international delivery networks. As AI and automation reshape the offshoring industry, this is expanding the range and sophistication of services delivered from Egypt and helping shift the industry towards higher-value activities."
The ceremony also featured a keynote from Peter Ryan.
"Egypt has firmly established itself as one of the most compelling offshore delivery destinations globally, and what InteLogix is building in New Cairo is a great example of why," said Ryan. "The combination of skilled multilingual talent, competitive economics, and continued investment in infrastructure creates a powerful proposition for global brands. InteLogix has been investing in this market for years, and this new facility signals that the opportunity is only getting bigger."
Companies interested in learning more about InteLogix's Egypt operations or its contact center capabilities across the U.S., Philippines, and El Salvador can visit InteLogix's website to connect with the team.
About InteLogix
InteLogix, a global BPO with decades of experience, delivers a human-led, digitally enabled approach that redefines traditional outsourcing. Operating onshore, nearshore, and offshore, the company functions more like a professional services organization, with fully integrated and scalable outcomes-based pricing models. Leveraging its CX Lab, InteLogix pairs AI-driven analysis with dedicated agent testing to evaluate solutions and identify outcomes, driving 96% attainment across its client portfolio. As a native AI company, InteLogix helps clients modernize their customer service platforms and deploy agentic solutions to increase loyalty and spend while lowering cost to serve through stronger self-service.
About ITIDA
The Information Technology Industry Development Agency (ITIDA) is the executive IT arm of Egypt's Ministry of Communications and Information Technology (MCIT). Established in 2004, ITIDA's core mandate is to spearhead and mobilize efforts to accelerate the development of Egypt's ICT industry and enhance its global competitiveness. ITIDA supports this mandate by developing digital talent, promoting technology exports, supporting innovation and entrepreneurship, and attracting international investment. ITIDA also works with local and international companies to facilitate business growth and access to global markets.
Media Contact
Dylan Haviland, InteLogix, 1 713-777-4441, [email protected], https://intelogix.com/
SOURCE InteLogix
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