Today, Intiveo announced the launch of Intiveo Voice, bringing together cloud-based phone communication from RingCentral, a global leader in AI-powered business communications, with the robust features of its patient engagement software.
VANCOUVER, BC, Feb. 18, 2025 /PRNewswire-PRWeb/ -- Today, Intiveo announced the launch of Intiveo Voice, bringing together cloud-based phone communication from RingCentral, a global leader in AI-powered business communications, with the robust features of its patient engagement software.
Intiveo Voice transforms how dental practices handle patient communications by integrating phone, text, and email into one seamless solution. By eliminating the need to switch between different communication platforms and maintaining detailed call records, Intiveo Voice enables dental practices to provide more personalized care while reducing administrative work. This comprehensive approach helps practices strengthen relationships with both patients and referral partners, turning every interaction into an opportunity to build trust and deliver exceptional service.
"The reality for most dental practices is that managing patient communications is incredibly complex. Staff are constantly switching between phones, computers, and various software platforms just to handle basic patient interactions," said Josh DeVries, CEO and co-founder of Intiveo. "We recognized that every conversation with a patient or referral partner is an opportunity to build trust, but these fragmented systems were getting in the way. That's why we designed Intiveo's Voice capabilities to streamline workflows and strengthen patient relationships, allowing dental teams to focus on what matters most - delivering exceptional patient care."
For this new solution, Intiveo partnered with RingCentral to ensure dental practices receive the most reliable and advanced cloud communications technology available. This collaboration brings together two best-in-class solutions - Intiveo's patient engagement platform and RingCentral's premium voice system - to deliver the most robust integrated communication experience that sets a new standard in dental patient engagement.
In addition to seamlessly integrating with customers' current Intiveo subscription, Intiveo Voice provides practices with key features like:
- Global Search: Ability to locate patients from anywhere within the Intiveo platform to place a call. Simply search by name, phone number, or other details to instantly access their profile without having to navigate through screens during busy moments.
- Click-to-Call: Enables dental staff to initiate calls directly from Intiveo's patient engagement platform by clicking on a patient's phone number to dial immediately, reducing dialing errors and saving time.
- Call Recognition with Caller ID+: Personalize every call by instantly recognizing patients, referring offices, and other contacts when they reach out. Caller ID+ displays relevant information right on your screen as the phone rings, with one-click access to complete profiles.
- Profile Panel: Gather essential contact details in one place with the Profile Panel. It automatically adjusts based on the type of contact (e.g., Patient, Referral Partner Office, Referred Patient, Contacts, or Unknown Caller) and enables practices to view and manage upcoming appointments, access referral history and statuses, add notes for internal use, and complete tasks like confirm appointments, and resend or review incomplete forms.
- Call Management and Actionable Logs: Automatically log all inbound and outbound calls in real-time including date, time, duration, and linked voicemails. Easily identify which patients are waiting for a call-back and take action by text, email or call. Within a patient's profile, view a complete communication history for each patient, aiding in accountability and follow-up actions.
- Missed Call Texts: Send patients an automatic text when their call is missed, showing them their time is valued and reducing missed revenue.
"It gives us easier access to our patients and helps us communicate with them more effectively and in a timely manner," said Kenya Chambers of Lakeside Implant & Oral Surgery. "The Callback Tasks feature is very helpful for us because we do get busy and if we miss a call, it pulls in the information, allowing us to quickly check and follow up."
To learn more about Intiveo Voice visit: https://intiveo.com/intiveo-voice/
About Intiveo
Intiveo is a patient engagement software, designed to empower dental practices to enhance the patient experience. Our platform improves patient engagement and outcomes through voice, two-way chat, recall reminders, quality improvement surveys, and online review management tools. With comprehensive integrations across major PMS systems, Intiveo streamlines front office workflows, centralizing patient engagement and communication management. Intiveo serves over 3,000 dental practices across North America, helping them improve their patients' experience, streamline operations, and drive revenue growth while improving staff morale. For more information, please visit intiveo.com.
RingCentral is a trademark of RingCentral, Inc.
Media Contact
Shelby Busen, TaleSplash for Intiveo, 1 4156092435, [email protected]
SOURCE Intiveo
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