ISC-CX and Qualimetrie ensure the health of their CX Evaluators through new Healthy-Pass App

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Research companies can protect their client's employees and customers. The Healthy-Pass app queries the health status of the service evaluator. Other companies can also use the app in their workplaces.

Healthy-Pass

Healthy-Pass

The market research company ISC-CX, in collaboration with the French market research company Qualimetrie, are the first companies in the CX industry to launch an app that ensures that their service evaluators are healthy when they enter a client's stores. This not only protects the employees and the other customers at the stores, but also contributes significantly to further curbing Covid-19.

Healthy-Pass is a mobile app that allows users to keep their health status up to date. The advantage of the app is that you not only protect yourself and other users, but are proactively assessing your own health to identify any possible infection at an early stage.

If a service evaluator from ISC-CX or Qualimetrie wants to accept a service check assignment in a store, he or she must first confirm via the app that they have no Covid-19 symptoms and have not been in contact with any person at risk. This action protects the client's employees and customers. The app is also available to other companies to use at their workplaces as the Healthy-Pass can ensure that only healthy people enter a company's building. This is achieved simply by scanning a QR code at the entrance.

The two market research companies are the first in their industry to ensure that their service evaluators are perfectly healthy when performing assignments for clients. "We see it as our responsibility to protect our clients and their employees in the best possible way," says Reinhold Auer, CEO of ISC-CX, "and the positive feedback prompted us to make Healthy-Pass accessible to other companies."

"I am sure that Healthy-Pass will soon become an integral part of the French market,” added Emeric Bayart, CEO of Qualimetrie.

"Hopefully we can prevent a second lockdown together, because this would be fatal for the economy and trade," the two agree.

About ISC-CX - Since 1996, ISC-CX has been the leading provider of in-store and omni-channel customer experience analysis programs for global retailers around the world. With multilingual, local teams on site in 120 countries, the firm collects and analyzes over 600 million data records per year.

Client references and customizable CX solutions can be found at ISC-CX.

About Qualimetrie - Qualimetrie is a European research company specializing in Customer Experience programs. Our team of 200 employees has been supporting distribution chains, automotive networks, hotels and restaurants groups, leisure parks, and major players in the banking - insurance - services sectors for 30 years.

We have developed recognized expertise in quali-quanti studies (perception, uses and consumer attitudes), and mystery shopping programs.

In addition to our analyses, we have developed our online platform CX First to allow our customers to lead their operational teams on a daily basis.

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Debra Sito
ISC-CX
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