ISSIP Announces the 2019 Excellence in Service Innovation Award Winners

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The ISSIP awards are given to submissions that represent innovative solutions, service designs and implementations.

ISSIP
The winning teams demonstrated a commitment to human-centered technology innovation that is both collaborative and designed to augment and enhance human capabilities, as well as improve quality of life, said Heather Yurko, ISSIP president.

The International Society of Service Innovation Professionals (ISSIP), the leading association for digital services professional, today announced winners of the 2019 Excellence in Service Innovation Awards and the 2019 Distinguished Recognition Awards.

The winners of the 2019 ISSIP Excellence in Service Innovation Awards are:

  • IBM, USA, “People Insights: Enabling personalized and compassionate service systems for people” for Excellence for Service Innovation with Impact to Industry
  • A3 RMT Public Private Partnership, India, “A Life-Saving Emergency Medical Service for Remote Areas of Emerging Countries” for Excellence for Service Innovation with Impact to Society
  • David Clark Cause as Creator, with IBM as Founding Partner, “Call for Code” for Excellence in Innovation

The award is given once each year to companies or organizations that have designed, developed, or deployed novel solutions that, in the judgment of the ISSIP Award Committee, are the most innovative in their category.

The winners of the Distinguished Recognition Awards are:

  • Cisco Systems, USA, “Enhanced Risk Assessment with Fingerprinting, A Human-Machine Partnership”
  • Lucas College and Graduate School of Business, San Jose State University, “IDEAS Zinnstarter Program”
  • Center for Service Innovation, NHH-Norwegian School of Economics, Norway, “Norwegian Innovation Index”
  • Experio Lab, Sweden, “People-Powered Service Innovation through Participatory Service Design”

The ISSIP Distinguished Recognitions are given to submissions that represent innovative and impactful service designs and implementations from which service innovators around the world can derive inspiration.

Heather Yurko, ISSIP president, said, “ISSIP is proud to recognize the winning teams’ superb dedication to service innovation. This year we received many great submissions, making the selection process very challenging. The winning teams demonstrated a commitment to human-centered technology innovation that is both collaborative and designed to augment and enhance human capabilities, as well as improve quality of life.”

"The winning submission from the IBM team is a great example of employing Artificial Intelligence to build compassionate and personalized conversation systems to enhance user experience,” said Yurko. “The winning submission from AR3 is a clear demonstration of how technology can expand the reach of medical services to disadvantaged populations and save lives. ‘Call for Code’ is a great case of a platform that can scale innovation to solve societal problems."

Organizations applying for the ISSIP Excellence in Service Innovation Award undergo a rigorous evaluation process. The winners are selected by ISSIP’s Awards Committee, which is comprised of industry-leading executives from Facebook, United HealthCare Group – Optum, and academic-thought leaders from Virginia Tech and University of Washington. For more information on the award, visit: http://www.issip.org/recognitions/excellence-in-service-innovation-award/.

About ISSIP
International Society of Service Innovation Professionals, ISSIP, is a 501 (C) (3) nonprofit professional association, where experts from leading companies, universities, and foundations dedicated to people-centered, results-focused, technology innovation work together to help institutions and individuals grow and be successful in our global digital economy through service innovation.

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