The Managed AI Program expands IT Solutions' AI Governance & Enablement Practice with a structured framework that helps organizations continuously assess AI maturity, establish guardrails, and operationalize AI through a managed service model.
PHILADELPHIA, Oct. 20, 2026 /PRNewswire-PRWeb/ -- IT Solutions Technology Partners, a leading provider of managed IT, cybersecurity, and artificial intelligence (AI) services, today announced the launch of its Managed AI Program, a new managed service designed to help organizations move beyond experimentation and put AI to work in a secure, governed, and practical way.
The Managed AI Program helps businesses assess where they are in their AI journey, establish company-specific security and policy guardrails, and identify tangible opportunities to improve productivity and impact. As AI rapidly evolves, the Managed AI Program provides ongoing oversight and expert-led enablement, empowering organizations to maintain control of AI while capitalizing on new opportunities.
"Business leaders do not need more AI buzzwords or another presentation about the potential of artificial intelligence," said Rich Miller, AI Practice Lead at IT Solutions. "They need a straightforward path to create measurable business value with AI while maintaining visibility, accountability, and control. That's why we developed the Managed AI Program. AI is not a one-time project; it's a moving target that requires the right strategy, governance, and guidance to help organizations adapt as the technology evolves."
Rather than taking a one-size-fits-all approach, the program helps organizations address the unique opportunities and challenges they face based on their AI maturity level, business goals, and industry requirements, through three flexible service levels:
- Secure & Enabled: Establishes a foundation for responsible AI use through a client-approved AI workspace, acceptable-use policy guidance, Shadow AI visibility and reporting, AI maturity scoring, employee enablement resources, and access to expert guidance through AI Business Analyst office hours.
- Productive AI: Builds on Secure & Enabled capabilities by expanding AI use through enhanced AI Business Analyst engagement, usage and adoption reporting, cataloged AI use cases and tools, and managed connections that allow AI to interact with approved business applications and workflows.
- Intelligent AI: Adds expanded integration capabilities, proactive coaching, internal champion training, prompt-level insight reporting, and support for advanced AI environments, such as private LLM and Retrieval-Augmented Generation (RAG) infrastructure where deployed.
Unlike one-time AI projects or public platforms, the company's Managed AI Program provides a structured approach for adopting AI with confidence and creating measurable business value over time:
- Establish visibility and governance around employee AI usage.
- Reduce risk associated with Shadow AI and unmanaged AI adoption.
- Provide employees with approved AI workspaces, guidance, and enablement resources.
- Identify opportunities to improve productivity and business performance.
- Integrate AI with approved business applications, workflows, and organizational knowledge.
- Measure AI adoption, maturity, and ROI over time.
The Managed AI Program is part of IT Solutions' broader AI Governance & Enablement Practice, a dedicated team focused on helping organizations adopt AI responsibly, drive results, and adapt as AI technologies continue to evolve. Through managed services, focused readiness and security engagements, strategic guidance, and community education, the Practice provides the expertise and support needed to turn AI into a long-term business capability. The AI Practice Team is currently bringing these conversations directly to clients and local business communities through its "Prompts & Pours: AI Conversations on Tap" event series.
"Our clients rely on us to manage and secure the technology their businesses depend on," said Ben Niernberg, Chief Revenue Officer at IT Solutions. "We believe AI should be approached with the same level of discipline, including a practical framework for businesses to navigate AI, empower their workforce, and continuously improve as technology advances. That's exactly what the Managed AI Program was built to deliver."
Organizations that want to understand their current AI maturity level and gaps can start with the IT Solutions AI Maturity Assessment. This self-guided evaluation establishes a baseline and identifies tangible next steps: https://www.itsolutions-inc.com/ai-maturity-assessment/.
For more information about the Managed AI Program and other AI Governance & Enablement Services, visit https://www.itsolutions-inc.com/services/ai-services/.
About IT Solutions Technology Partners
IT Solutions Technology Partners ("IT Solutions" or "ITS") is a leading managed service provider (MSP) serving law firms, healthcare providers, financial services organizations, and other businesses across North America. Since 1994, IT Solutions has been committed to bridging the gap between technology and people—empowering companies to achieve more through secure, reliable, and strategic IT services. Headquartered near Philadelphia, Pa., the company delivers proactive support and tailored solutions across cybersecurity, managed IT, AI governance and enablement, cloud, compliance, and business intelligence. Visit https://www.itsolutions-inc.com to learn more.
Media Contact
Christopher Miller, IT Solutions, 1 8667425487, [email protected], www.itsolutions-inc.com
SOURCE IT Solutions
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