IT Asset Management (ITAM) Software Users Review Vendors for Satisfaction, Revealing Their Top Six Through SoftwareReviews

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IBM Control Desk, BOSS Solutions, Micro Focus Asset Manager, CA IT Asset Manager Software, Belarc BelManage, and ManageEngine Desktop Central win Emotional Footprint Awards.

ITAM Emotional Footprint Diamond

SoftwareReviews announces its 2019 IT Asset Management (ITAM) Emotional Footprint award winners, as determined by software users who feel that the following six vendors have provided them with exceptional customer experiences. According to users’ answers to questions focused on satisfaction, which have been crafted by seasoned IT industry analysts at Info-Tech Research Group, the IT Asset Management vendor champions are:

  • IBM Control Desk
  • BOSS Solutions
  • Micro Focus Asset Manager
  • CA IT Asset Manager Software
  • Belarc BelManage
  • ManageEngine Desktop Central

The Emotional Footprint awards are showcased in an annual report of SoftwareReviews focused on vendor relationships with software users from the customer’s point of view. Software users said that in their experience IBM Control Desk is number one in providing trustworthy conflict resolution, with a net-promoter score of +93%, as well as number one in providing security features that actually protect as opposed to frustrate, with a net-promoter score of +92%. Overall, IBM Control Desk earned the number-one championship spot as a result of its composite scores across many areas. According to software users, BOSS Solutions received a net-promoter score of +100% for showing respect. This vendor has received strong positive emotional scores in many areas including efficiency, time saving, client-friendly policies, friendly negotiation, and enabling productivity, resulting in its championship number-two spot. Micro Focus Asset Manager earned second place in many areas, including providing unique features with a net-promoter score of +90%, and ultimately takes championship placement in third position. CA IT Asset Manager Software takes the number-four spot, shining brightly in continually improving, with a net-promoter score of +94%. Belarc BelManage scored exceptionally well in the reliability category, with a net-promoter score of +100%, while ManageEngine Desktop Central received a remarkable score of +92% for generosity.

What Is the Emotional Footprint Diamond?

The Emotional Footprint Diamond illustrates the customer experience with software vendors and a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory. Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.

About SoftwareReviews

SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.

By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.

For more information, please contact:
Leanne O’Brien
Director, Communications & PR
lobrien@infotech.com
1-888-670-8889 ext. 3409

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