85% of Customer Interactions will be handled without a human interface by 2021
WESTMONT, Ill. (PRWEB) July 13, 2020
Sofbang is proud to announce its increased focus in the area of AI and chatbots. The Illinois-based systems integrator, which specializes in extending, connecting, and automating IT portfolios, has led and implemented several innovative chatbot deployments in recent months, including working with one of the U.S.’s largest energy providers.
Sofbang’s chatbot philosophy is all about using conversational AI to extend and optimize customer investments. Whether it’s strengthening Oracle Service Cloud to improve customer service, personalizing the Salesforce experience to create more powerful lead interactions, or connecting ERP apps to access data with no window or tab management, Sofbang’s AI chatbots practice is streamlining and powering business in a variety of ways.
With that said, the power of Sofbang’s approach is its customer-centricity. Each engagement begins with a personalized opportunity assessment and an implementation roadmap that identifies the optimal chatbot platform, technologies, and approach for each individual client.
“We’re helping customers adopt and expand chatbot strategies in a scalable way that’s built on best practices,” Sofbang’s Principal Danny Asnani says. “That means thinking beyond the basic website chatbot and embracing an omnichannel strategy, which is a plan that ensures your customer experience is consistent and aligned with your brand across various channels, including web, mobile, voice (Alexa, Google Assistant, Siri, etc.) and social media, as well as in person or over the phone interactions. This personalized boost to the customer experience – in which you meet them with great service using the access point of their choice – is what ultimately creates brand loyalty and competitive advantage.”
Customer service and digital assistant chatbots from Sofbang are rapidly deployable because they’re already built on a foundation of success which includes best practices, Sofbang solution accelerators and reusable assets from our AI Chatbots Practice. New features and functionality that Sofbang creates are packaged into an accelerator on top of sound platforms such as Oracle Digital Assistants, Google Dialogflow or the Azure Bot Service. That means new bots can be created and deployed with comparable speed to the out-of-the-box solutions while also providing a more tailored experience.
In order to ensure each customer’s chatbot footprint grows and evolves in the most powerful possible way, Sofbang applies and teaches forward their chatbot center of excellence (CoE) approach during each implementation. The data study practices and mindsets they model help clients’ IT teams to become true chatbot experts and strategists.
Sofbang CTO Vivek Ahuja explains, “When it comes to chatbots, the technology is there and rapidly deployable, but where so many businesses are getting lost is in high-level, long-term strategy and meaningful application of data study. The out-of-the-box chatbot solutions allow you to get into the game quickly, but they also take away the opportunity to build a chatbot framework that’s truly customized to your business’ and customers’ needs. That’s where the COE approach comes in. We help customers build an understanding of chatbot success metrics and transform numbers into a clear narrative about customer needs, customer intent, and targeted areas for improvement.”
Founded in 2000, Sofbang is an award-winning system integrator specializing in innovative Cloud, Integration, Mobility, AI, and DevOps solutions. Sofbang extends, connects, and automates your business applications and IT portfolio. Our company is built on the passion that comes from seeing clients achieve success.
We design with flexibility and scalability in mind, which means our solutions support your evolving needs and growth. Our solutions help organizations improve productivity, reduce costs, enhance the user experience, and increase revenue. Sofbang is headquartered in Westmont, Illinois and is proud to be minority owned. To stay up to date on new technology and offerings from Sofbang, be sure to follow us on LinkedIn at https://www.linkedin.com/company/sofbang-llc.