Jamestown, New York to address City's 25% increase in FOIL requests with records request software

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The City of Jamestown, New York is moving forward with the implementation of FOIL software from the leader in records request software, NextRequest. The technology will be used to streamline the City’s records request process.

The City of Jamestown, NY is deploying a public-facing NextRequest records requests portal that will allow citizens to submit FOIL requests to the City 100% electronically. The City will process, track, and fulfill requests submitted to the public portal with NextRequest’s software.

“NextRequest software has been built with the end-user in mind, from citizens to government employees,” Reed Duecy-Gibbs, NextRequest CEO, said in a statement. “Our goal is to maximize efficiencies and to modernize the management of FOIA requests for all government agencies.”

Jamestown has seen a 25% increase in FOIL requests from 2019. This increase in requests has magnified the City’s need for a more optimized records request management process that allows for better tracking, better visibility, and an overall better end-to-end experience.

“We noticed other cities in New York State using it and wanted to try a more modern approach to the FOIL process.” Jennifer Williams, the Jamestown City Clerk.

The NextRequest public records request platform is revolutionizing access to government information through the use of technology. The software makes it easier to fulfill records requests by allowing government teams to collaborate on records requests remotely and asynchronously, they can proactively publish information, and common inquiries can be automatically routed to information that’s already available online.

Visit the City's public portal at cityofjamestownny.nextrequest.com.

For more information on NextRequest’s free Basic Package for local and state governments, email info@nextrequest.com or call 833. 698.7778.

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Alison Rexrode
NextRequest
+1 8336987778 Ext: 712
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