(Radnor, Pa.) and Neighborhood Restaurant Group (Alexandria, Va.) Partner to Enable Customers to Order Via Text Through Integrated Chatbot Platform

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It's clear people want more choices for ordering in-restaurant and for home delivery, and we are excited to collaborate with to make that happen., designer of integrated customer service solutions (Radnor, Pa.), and Neighborhood Restaurant Group (NRG) (Alexandria, Va.), an award-winning collection of independent and idiosyncratic businesses in Washington, D.C., Virginia, and Maryland, have formed a strategic partnership to design a message-based restaurant ordering system enabled through’s integrated chatbot platform. Initially, the text ordering service will be available via text messaging (SMS) and Amazon Alexa, and will soon also include the WhatsApp and Facebook Messenger channels.

“At NRG, the customer experience is paramount. We seek to discover and implement progressive solutions that will exceed our guests’ expectations,” commented Michael Babin, CEO, NRG. “It’s clear people want more choices for ordering in-restaurant and for home delivery, and we are excited to collaborate with the experienced team at to make that happen."

Not only is this text-to-order solution more affordable for customers, but it is also more cost effective for restaurants, eliminating costly delivery service fees while providing vital customer insights otherwise inaccessible.

“We are thrilled to partner with a company that already builds award-winning restaurant experiences,” added Eric Kades, CEO, “NRG’s expertise in the industry is invaluable as we continue to develop our message-based restaurant ordering technology.”’s integrated technology platform allows it to launch new chatbot applications quickly and easily with live agent backup to ensure a seamless customer experience. Look for the technology coming soon to Bluejacket(Washington, D.C.) and other NRG restaurants.

About, designer of integrated customer service solutions enabled through intelligent OmniBots with the embedded support of live agents, is disrupting consumer experience with its next-generation communication platform. is the brainchild of CEO Eric Kades, founder of JetSpring, a leading outsourced student support provider for the higher education sector. His industry-specific knowledge and seasoned perspective on customer service, combined with the business, start-up, and marketing expertise of his colleagues, have led to the creation of this first-to-market offering designed to change the face of customer experience.

About Neighborhood Restaurant Group
Neighborhood Restaurant Group is a collaborative of 20 independent brands and businesses dedicated to enhancing the communities in which we live and work. The company includes: Birch & Barley, Bluejacket Brewery, B-Side, Buzz, ChurchKey, Columbia Firehouse, EatBar, Evening Star Café, Hazel, Iron Gate, Owen’s Ordinary, Planet Wine Shop, Red Apron, Red Apron Burger Bar, Rustico, The Arsenal, The Partisan, The Sovereign.

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Karen Murray
Powers Brand Communications
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