SEATTLE (PRWEB) November 29, 2018
Kall8, a leading provider of fully-integrated toll free call management and tracking solutions, today announced the release of its new toll free texting feature. This enhanced feature allows businesses to seamlessly and efficiently interact with their customers via SMS using their toll free or local phone number.
With toll free text messaging, customers are able to bypass the process of placing a voice call, waiting on hold, and navigating an automated messaging system. Instead of phone calls or online chats, they simply send a text message. Businesses are able to use their existing toll free or local number to reach customers via text for interactions such as customer service, appointment reminders, order alerts, and employee messages.
“Business text messaging is an important technology for connecting with customers,” notes Kall8 CEO Kevin Alward. “Many people are more responsive and receptive to text messages, and it has quickly become an effective communication channel for mobile users.”
Kall8’s business text messaging feature integrates seamlessly with new and already established Kall8 toll free and local numbers. Text messages are received via the online account management platform or directed to a designated email inbox. Messages can easily be responded to with the text send tool, providing convenient two-way customer communication. Texting history is available in real-time.
Kall8 offers traditional 800 service with a complete set of online tools to manage and track your toll free numbers in real time. Kall8 currently supports more than 25,000 customers worldwide.
Kall8, a subsidiary of SwiftReach Networks, is a fully-integrated toll free service provider offering both traditional 800 services with online call management and tracking. Established in 1996, Kall8 specializes in custom voice and data applications such as real time call statistics, reporting and analytics. Kall8’s customers benefit from a robust and easy-to-use online call management and analytics platform that supports the execution and monitoring of marketing campaigns. To learn more, visit http://www.kall8.com.