Kepner-Tregoe (KT) and Sologic form a Root Cause Analysis Partnership

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KT Problem Solving processes combine with Causelink® to offer clients browser-based software to help with incident investigations

Kepner-Tregoe has always empowered clients to solve tough problems. Causelink® is a highly visible tool to structure investigations that also encourages involvement of key resources" said Christoph Goldenstern, KT’s VP of Innovation and Service Excellence

Kepner-Tregoe, Inc. ( and Sologic, LLC ( have formed a partnership to offer Kepner-Tregoe (KT) problem solving techniques supported by Sologic’s Causelink® software. KT Problem Solving processes in combination with the Causelink® browser-based software enhance content visibility during issue resolution, maximize the structured use of data, and drive problem reporting and resolution. The partnership brings a holistic, end-to-end solution for organizations that are devoted to continuous improvement, improving health and safety, and ensuring compliance with industry standards and regulations.

As organizations become more complex, work across multiple geographies, and operate within aggressive time frames, the proven logic of KT processes and Causelink® software improves data visibility and information quality to accelerate problem solving.

This partnership brings together complementary root-cause-analysis capabilities, addressing clients’ increasing needs for both flexible solutions and software support. Causelink® encourages the breaking of causal chains where effective solutions prevent repeat failures. It helps teams share lessons learned, reveal vulnerabilities, and deliver systemic change. Causelink® also gives the user a tool to manage the overall resolution of incidents from initial investigation through corrective action implementation.

“Kepner-Tregoe has always empowered clients to solve tough problems.Causelink® is a highly visible tool to structure investigations that also encourages involvement of key resources. To help drive organizational learning, the use of KT process supported by Causelink® is a great combination as it supports the documentation and communications of key outcomes” said Christoph Goldenstern, KT’s VP of Innovation and Service Excellence.

“We’ve always admired KT’s holistic approach to problem-solving and we’re proud that they’ve chosen Causelink® to make their offerings even stronger,” said Brian Hughes, Sologic’s Senior Vice President and Co-Founder. “As our companies generally service different market segments, our processes are largely complementary making this a powerful partnership.”

Kepner-Tregoe, is a global company headquartered in Princeton NJ (USA), that provides consulting and training services to embed advanced problem-solving expertise in a wide range of industries. The KT process-based approach to finding root cause is used by IT service and support, in manufacturing operations and regulatory compliance, and in organizations in all industries that seek to decrease costs while improving reliability, quality and customer satisfaction.

Sologic, LLC, based in Midland MI (USA), provides root cause analysis training, investigation services, and software. The Sologic method is built on the principle that causal relationships exist for all events and these relationships can be graphically modeled by using evidence-based inputs and conditional logic. Causelink®, Sologic’s browser-based root cause analysis software, helps solve the toughest problems and gives leaders the power to continuously improve their organization.

The combined forces of this partnership offer clients a “process and technology” integration that provides a seamless solution for root-cause-analyses (RCAs) and investigations. The solution is intuitively designed, can be cloud-based or on-premise, reduces the possibility of recurring incidents as data is easier to access, and can provide a bridge for people approaching RCA from different disciplines. Organizations that struggle to resolve complex or repeat issues, or who face challenges with documentation of corrective actions can benefit from the automated issue resolution tracking and systematic documentation.

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