Setting the global standard for specialized research, Key Lime Interactive celebrated 17 years of transforming complex user insights into high-stakes business outcomes on January 20, 2026. Explore how the industry's leaders are leveraging KLI's authoritative EmTech intelligence to de-risk innovation and dominate the next generation of user experience.
MIAMI, Jan. 21, 2026 /PRNewswire-PRWeb/ -- On January 20, Key Lime Interactive (KLI), a leading provider of specialized user experience research (UXR) services, reached its 17th anniversary. Since 2009, the firm has been dedicated to helping brands understand and improve how people interact with technology, ensuring that digital products are intuitive, effective, and human-centered.
Over nearly two decades, Key Lime Interactive has become a trusted partner for Fortune 1000 companies, including leaders in technology, fintech, healthcare, and insurance. The firm's longevity is rooted in its ability to translate complex user behaviors into actionable insights, enabling brands to build deeper connections with their customers through superior product experiences.
"Celebrating 17 years is a milestone that reflects our passion for the end-user experience," said Eugenio Santiago, President of Key Lime Interactive. "Our focus has always been on providing the clarity our clients need to create products that people truly love to use. As we look to the future, we remain committed to elevating the standard of research to help our partners stay ahead of evolving consumer expectations".
To help brands navigate complex user needs, Key Lime Interactive provides a suite of specialized services designed to enhance the customer journey from discovery to delivery:
- Iterative Research Programs: Providing continuous feedback to refine and perfect the user experience throughout the design process.
- Competitive Insights & Benchmarking: Delivering deep-dive analysis into industry standards across Mobile Banking, Home Insurance, Auto Insurance, and Credit Cards.
- Product Strategy & User Insights: Identifying exactly how customers interact with a service to uncover opportunities for innovation and improvement.
- Emerging Tech & GenAI Research: Evaluating and refining how users engage with next-generation automated tools to ensure seamless interaction.
As the company enters its 17th year, it continues to refine its partnership model, moving toward a unified strategy that aligns KLI's deep research expertise with the specific long-term goals of its enterprise clients.
About Key Lime Interactive
Key Lime Interactive is the premier specialized UX research and experience strategy agency, setting the standard for how the Fortune 1000 navigates the intersection of human behavior and breakthrough technology. With nearly two decades of rigorous methodology and a footprint across the tech, fintech, and healthcare sectors, KLI provides the authoritative qualitative and quantitative intelligence required to transform complex customer needs into market-leading business outcomes.
Define the next era of experience strategy with the industry's leading UX authority. Command your market position and leverage our 17 years of specialized EmTech expertise at keylimeinteractive.com.
Media Contact
Sandra Higgins, Key Lime Interactive, 1 7277292090, [email protected], keylimeinteractive.com/
SOURCE Key Lime Interactive
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