Total Economic Impact™ study quantified $8M in net benefits and less than six-month payback for retailers using KIBO's cloud-native Order Management System (OMS)
AUSTIN, Texas, Nov. 12, 2025 /PRNewswire-PRWeb/ -- KIBO Commerce, a market leader in composable commerce solutions, today announced findings from a commissioned Forrester Consulting Total Economic Impact™ (TEI) study of KIBO's Order Management System (OMS). The study revealed that enterprises deploying KIBO's modern, cloud-native OMS achieved a 167% return on investment (ROI) and $8 million in net present value (NPV), with payback in under six months.
The study, based on interviews with decision-makers from multiple organizations that have used KIBO's OMS combined to form a single composite organization, found that KIBO's modular OMS drives measurable improvements across fulfillment, revenue growth, and IT efficiency by unifying real-time inventory visibility, intelligent order routing, and omnichannel workflows in one platform.
Key findings from the Forrester TEI study include:
- 167% ROI and $8.0 million NPV over three years
- $12.8 million in total quantified benefits versus $4.8 million in costs
- Payback period of less than six months
- $6.5 million incremental profit from new omnichannel fulfillment models like ship-from-store and BOPIS
- $4.1 million in productivity gains from automation and fulfillment efficiency
- $2.2 million in savings from retiring costly legacy systems
"KIBO Order Management is transforming how enterprises manage inventory across locations, intelligently route orders, orchestrate omnichannel fulfillment, and manage customer service and returns," said Meagan White, Chief Marketing Officer of KIBO. "Retailers and brands are leveraging KIBO to reduce operational friction, cut legacy costs, and unlock new growth. We believe this study validates what our customers experience every day — that intelligent, composable order management is a core driver of business agility and profitability."
Interviewed organizations reported that KIBO's modular OMS empowered them to expand faster into new channels, achieve near real-time delivery accuracy, and simplify operations. Several described moving from legacy platforms that "couldn't scale or adapt" to a modern architecture that allows customization, faster updates, and seamless integration across distributed systems.
"KIBO allows enterprises to move at the pace their business demands," said Sachin Sharma, Chief Product Officer at KIBO Commerce. "Our API-first, MACH-certified platform gives teams the agility to automate workflows, launch new fulfillment models, and serve customers faster — without replatforming or disrupting operations."
In addition to measurable cost savings and productivity gains, interviewees cited unquantified benefits such as improved data insights, reliability during peak seasons, and a highly collaborative partnership with KIBO. The study highlights how brands using KIBO achieved faster order fulfillment, higher average order values, and improved customer satisfaction through automation and visibility across every channel.
To read the full study, visit: https://kibocommerce.com/resource-center/forrester-total-economic-impact-oms/
About KIBO
KIBO is a composable commerce platform for retailers, manufacturers, distributors, and wholesalers who want to simplify complexity and deliver modern customer experiences. KIBO is the only modular commerce platform supporting unified experiences across Order Management, eCommerce, and Subscriptions. Companies like Zwilling, Ace Hardware, Boscov's, Nivel, and REEDS Jewelers trust KIBO to bring sophistication and simplicity to their commerce operations. Learn more at https://kibocommerce.com.
Media Contact
David Libby, KIBO, 1 415-518-6611, [email protected]
SOURCE KIBO
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