KUBRA Announces Latest Version of IncidentWatch With Improved Reporting Processes and Modern Interface

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Self-service tools improve user experience for utilities and help cater to new industries including insurance, healthcare, and auto finance.

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"To help our clients meet the growing expectations of their customers, we focus our attention on creating flexible, user-friendly solutions that fulfill the needs of consumers today and tomorrow." - KUBRA President and CEO Rick Watkin.

Customer experience management solutions leader, KUBRA, announced today that it has released the latest version of IncidentWatch™, its online map-based reporting and asset management solution. The update ensures IncidentWatch continues to be a trusted solution to utilities and government, offering an improved way to report incidents and manage repairs, such as streetlight outages and potholes.

The latest version of IncidentWatch not only improves on the incident reporting process, but also adds functionality to its self-service tool in order to cater to new industries, including insurance, healthcare, and auto finance. In addition, the map’s fresh, modern interface allows companies to plot business locations or payment centers so users can easily find these resources on the map.

“To help our clients meet the growing expectations of their customers, we focus our attention on creating flexible, user-friendly solutions that fulfill the needs of consumers today and tomorrow. This latest version of IncidentWatch does just that by offering numerous new and innovative use cases and an easy-to-navigate interface, giving it the adaptability consumers are looking for,” said KUBRA President and CEO Rick Watkin.

The latest version of IncidentWatch includes:

  • Refreshed UI/UX - The fresh, modern, user-friendly interface was designed to improve the user experience. Whether a customer is trying to locate a streetlight issue or a business location, the new interface lends itself to easy navigation and usage.
  • Polygon Incidents - A built-in drawing tool allows administrators to freely select and plot an area when reporting an incident for public visibility.
  • Incident Scheduling - The new incident scheduling feature allows administrators to provide a scheduled start and/or end time when creating an incident. This scheduling helps inform the public when there’s upcoming work such as construction, smart meter installations, or tree trimming in their area.
  • Incident Comments - Administrators can now leave comments on incidents when using the map. These comments can be marked as private or public, depending on the relevancy to the public.
  • Incident Layers - The new Incident Layers feature allows a single map to display multiple layers with different incident categories, such as tree trimming or streetlight outages.
  • Real-Time API - Real-Time API - Clients can manage the incident life cycle via integration with web services, so they are exposed to an API rather than directly integrating with IncidentWatch.
  • SMS Notifications - Users can now subscribe to incident updates via text messages in addition to email.
  • New Use Cases - IncidentWatch supports new use cases, such as tree trimming, circuit maintenance, gas leaks, and water incidents. These new water incidents include Boil Water and Do Not Drink advisories, fire hydrant replacement, water main breaks, and more. Any number of custom incident types can be configured to display on the new IncidentWatch map.

To learn more about the latest version of IncidentWatch™ and for a live product demo, join KUBRA’s webinar on Wednesday, September 2, 2020, at 11:00 a.m. PST/2:00 p.m. EST. Register to attend the session at https://attendee.gotowebinar.com/register/7966058909180093967?source=Press+Release

KUBRA provides customer experience management solutions to some of the largest utility and government entities across North America. Our portfolio includes billing and payments, mapping, mobile apps, proactive communications, and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually, KUBRA services reach over 40% of households in the U.S. and Canada. KUBRA is an operating subsidiary of the Hearst Corporation. Visit https://www.kubra.com for more information.

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Alison Copeland
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