LensDirect.com Wins Newsweek’s 2019 Best Customer Service Award

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LensDirect.com has found itself as the top-rated place to order contact lenses online due to its award-winning personalized customer service, free shipping, and its AutoRefill subscription program.

LensDirect.com Rated #1 in Customer Service by Newsweek

LensDirect.com Rated #1 in Customer Service by Newsweek

This award represents our commitment to treating every customer like they are our only customer - Mike Michinski, Customer Experience Manager

LensDirect today announced it has been recognized by Newsweek as one of America’s Best Companies for Customer Service for 2019. This is the first time Newsweek has acknowledged companies for superior customer service, and LensDirect.com is proud to be recognized for its high level of service.

This acknowledgement is especially meaningful following a series of accomplishments for the company. In the past two years, LensDirect.com has been named to the Inc. 5000 list of America’s fastest growing companies, recognized as a Top 1000 e-retailer by Internet Retailer, selected as one of the most customer friendly companies by Best In Biz, and rated #1 in Eye Treatment by Trustpilot.

“This award represents our commitment to treating every customer like they are our only customer,” said Mike Michinski, Customer Experience Manager of LensDirect.com. “LensDirect.com is passionate about providing our customers with personalized service, not just facilitating a contact lens order, but creating meaningful relationships.”

In compiling its study, Newsweek and global research firm Statista collected and analyzed surveys from more than 20,000 U.S. consumers who have used services, made purchases, or gathered information about services or products in the past three years. Company rankings then were determined based on feedback regarding the company’s Net Promoter Score - the likelihood of customer recommendation - as well as on five consumer evaluation criteria: Quality of Communication; Technical Competence; Range of Services; Customer Focus; and Accessibility.

For more information on LensDirect.com, please visit the company’s website or follow LensDirect.com on Facebook.

For more information on Newsweek's Best Customer Service, please visit the company’s website by clicking here.

About LensDirect.com

Founded in 1992, LensDirect.com is an online retailer of contact lenses, eyeglasses, sunglasses, and lens replacement. With a customer first mentality, LensDirect.com has grown into one of the highest rated online retailers in the United States.

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Dale Kim
LensDirect.com
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