Client feedback places LevelUP HCS among leading Enterprise and Healthcare Recruitment Process Outsourcing providers
NEW YORK, Oct. 1, 2026 /PRNewswire-PRWeb/ -- LevelUP Human Capital Solutions (LevelUP HCS), a global provider of Recruitment Process Outsourcing (RPO), talent acquisition and workforce solutions, has been recognized in HRO Today's 2026 Baker's Dozen Customer Satisfaction Ratings for RPO.
LevelUP HCS ranked No. 11 among Overall Enterprise RPO Leaders and No. 7 among Overall Healthcare RPO Leaders in the 2026 ratings.
HRO Today's RPO Baker's Dozen is based solely on feedback from buyers of RPO services. Providers are evaluated across three areas: breadth of service, size of deals and quality of service. The results are intended to give organizations evaluating RPO providers insight into the experiences of companies currently using their services.
"Being recognized based on feedback from our clients means a great deal to us," said Curtis Grajeda, Founder and CEO of LevelUP HCS. "As a privately owned, minority-owned business, I'm incredibly proud to see LevelUP continue to rise among the leading global RPO providers. We've built this company by staying true to our values, being agile for our clients, and never losing sight of the level of service they expect from us."
RPO Designed Around the Business
Recruitment Process Outsourcing allows organizations to outsource all or part of their recruitment function to an external partner. Depending on business needs, an RPO solution can support an entire hiring program, specific business units or geographies, defined projects, hard-to-fill roles, or selected parts of the recruitment process.
LevelUP HCS provides Enterprise RPO, Project RPO and flexible recruitment delivery models designed like Embedded Recruitment to work alongside a client's existing talent acquisition team, technology and processes.
Rather than applying the same RPO model to every organization, LevelUP designs recruitment programs around each client's hiring demand, internal capabilities and business priorities. Solutions can include recruitment delivery, sourcing and candidate engagement, talent intelligence, recruitment technology, workforce planning support, reporting and analytics, and advisory services.
LevelUP also combines recruiter expertise with its Hiring Engine™, an AI-enabled recruitment ecosystem that supports sourcing, engagement, screening, scheduling and candidate nurture while maintaining human oversight throughout the hiring process.
What Organizations Should Consider When Evaluating an RPO Provider
As companies evaluate RPO services, the right provider and delivery model depend on more than hiring volume alone. Organizations should consider whether a potential RPO partner can:
- Adapt the solution as hiring demand and business priorities change
- Integrate with existing talent acquisition teams and technology
- Provide visibility into recruitment performance and labor market conditions
- Support both immediate hiring needs and longer-term workforce planning
- Deliver the geographic, industry and functional expertise required
- Apply AI and recruitment technology with appropriate governance and human oversight, supported by recognized standards like ISO certification
- Demonstrate service quality through existing client relationships and independent customer feedback
LevelUP's inclusion in the 2026 Baker's Dozen provides RPO buyers with an additional independent data point as they compare recruitment outsourcing providers and determine the right model for their organization.
"RPO should never be about simply adding recruiters," Grajeda added. "The real value is building a recruitment function that can respond to what the business needs today and adapt to what comes next."
About the HRO Today Baker's Dozen
HRO Today's Baker's Dozen Customer Satisfaction Ratings are based on feedback from buyers of the rated services. HRO Today collects customer feedback annually and analyzes providers with a statistically significant sample across breadth of service, size of deals and quality of service. Those results are used to calculate the overall RPO rankings.
About LevelUP HCS
LevelUP Human Capital Solutions (HCS) is a global talent acquisition and workforce solutions provider helping organizations build more effective, adaptable hiring programs. LevelUP provides Enterprise and Project RPO, Embedded Recruitment, MSP and Contingent Workforce Management, Total Talent, Talent Intelligence and Advisory, and HR Advisory solutions.
LevelUP combines experienced talent professionals, market intelligence and responsible AI-enabled technology to help clients improve hiring outcomes while maintaining the human judgment essential to recruiting.
LevelUP HCS is a certified Minority Business Enterprise (MBE) and is ISO 27001 and ISO 42001 certified.
Media Contact
Ashley Smith, LevelUP HCS, 1 4349607202, [email protected], https://www.leveluphcs.com/rpo
SOURCE LevelUP HCS
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