It’s critical we support every member 24/7, especially in times of crisis. Historic times require historic relief efforts, and because of our technology advancements and best-in-class specialists, we’re able to adapt accordingly and serve all members.
SHELTON, Conn. (PRWEB) May 20, 2020
Recently hit with an unprecedented 800% increase in backup care demand as a result of the COVID-19 pandemic, LifeCare, the country’s leading work-life provider, leveraged significant technology upgrades backed by world-class specialist teams to seamlessly provide relief for every request. That’s the equivalent of solving for two months of volume in less than one week.
“It’s critical we support every member 24/7, especially in times of crisis,” explains Peter Burki, Founder & CEO of LifeCare, “historic times require historic relief efforts, and because of our technology advancements and best-in-class specialists, we’re able to adapt accordingly and serve all members.”
Indeed, with millions of members, the demand could easily overwhelm response capabilities if not for LifeCare’s emergency technology practices, procedures and people. In less than 24 hours and without any service disruptions, LifeCare’s technology team implemented their prepared solution that enabled specialists -- ordered to stay at home -- with the tools and resources required to serve all members.
This was made possible by a two-year investment in modernizing LifeCare’s technology backbone, improving the ability to continue operations despite workers being prevented from entering the workplace. Three critical components are at the heart of this capability:
- A Virtual Desktop Infrastructure (VDI) that provides centralized computing power for the LifeCare workforce, enabling complete workplace flexibility.
- Enterprise-level collaboration and videoconferencing capability for stable and reliable internal and external communication.
- Secure Remote Connectivity allowing the LifeCare workforce to work remotely without having local access to the corporate network. This includes providing specialists with access to LifeCare’s suite of Contact Center applications, enabling them to run and manage LifeCare’s entire call center remotely.
While most of the member requests are for Backup Care Connection -- LifeCare’s premier backup care assistance service for children, adults, and pets -- specialists are also working to provide pandemic relief across other needs, including financial resources, education assistance, senior care, and full-time child care. These specialists are unwavering in their commitment to serve no matter the circumstances, working additional hours, shifting schedules and sacrificing personal time to do so.
Providing further support, LifeCare has tripled the number of live and on-demand webinars available to members. These webinars cover a wide range of valuable topics for this unconventional time, including staying strong and resilient, coping with life in uncertain times, and best practices for working remotely.
Additionally, a multitude of additional online resources specific to the circumstances of COVID-19 have been created and curated by the LifeCare editorial team and are available to members via the LifeCare member platform.
“I’m extremely proud of our teams, technology and efforts all coordinated to serve during this pandemic,” continues Mr. Burki, “the commitment we have to help members is without equal.”
LifeCare provides employer-sponsored work-life benefits to 61,000 clients, including Fortune 500 companies and large branches of the federal government, representing 100 million members nationwide. In addition to Backup Care Connection, LifeCare also provides a full suite of solutions that save members time with personal life needs such as Senior Care Management, Homework Connection, Mothers@Work, MilkShip, LeaveCoach, and BenConnect. LifeCare also operates LifeMart, an online discount shopping website that provides real savings on everyday products and needs. LifeCare is headquartered in Shelton, CT, and can be followed on Linkedin.