Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

LogRhythm Announces Customer Satisfaction Score Increase of 50% and the Addition of New Product and Human Resources Executives During the First Half of 2020
  • USA - English

The Rise in Satisfaction is a Testament to LogRhythm's Commitment to Providing for its Customers Throughout COVID-19


News provided by

LogRhythm

Sep 18, 2020, 07:00 ET

Share this article

Share toX

Share this article

Share toX

BOULDER, Colo., Sept. 18, 2020 /PRNewswire-PRWeb/ -- LogRhythm, the company powering today's security operations centers (SOCs), today announced the firm experienced a 50 percent increase in its Net Promoter Score (NPS) and external customer review scores in the first half of 2020. The customer satisfaction increases are largely attributed to the company's COVID-19 customer response, additional enhancements to the LogRhythm NextGen SIEM Platform, new service offerings, and the expansion of MSSP partnerships. The company also announced the addition of two new members to the leadership team, chief product officer Rusty Carter and vice president of human resources Melissa Garza.

LogRhythm, the industry's largest standalone security-focused vendor, recently launched LogRhythm 7.5 and Open Collector in July 2020, enabling customers to detect and mitigate threats faster than ever with an experience designed for search speed, error elimination, data correlation visualization, and more. The Urban Development Authority shared that after aligning their processes with the LogRhythm NextGen SIEM Platform, their team was able to cut down on mean time to detect and response times from between 48 and 72 hours to just under 30 minutes.

LogRhythm 7.5 provides enhanced analyst workflow experiences and visibility, while Open Collector simplifies the process of onboarding cloud data sources for more holistic monitoring. This is especially significant given the many challenges security teams face with the sudden shift to a remote workforce.

"Throughout 2020, we've made it a priority to be a teammate to our customers, and as a result, they've been able to accelerate and enhance their security programs — even under extraordinary circumstances," said Mark Logan, CEO of LogRhythm. "Despite the uncertainty that remains due to the global health crisis, LogRhythm will continue responding to the situation by listening to the needs of our customers, driving new security-focused solutions, and evolving to ensure they are protected from cybercriminals."

To further extend customer training, LogRhythm launched its Training Services Authorized program, which certifies partners to offer the same training services to customers that LogRhythm has long provided. Now, customers can work with both LogRhythm and authorized partners to implement a variety of training options to fit learning styles, schedules, and budgets. Training services also cater specifically to distinct roles on the security team — including the administrator and analyst roles — to ensure the entire SOC can quickly and efficiently learn to use the LogRhythm Platform to accomplish their specific goals. This program enables partners to become a one-stop shop for customers by providing deployment, security services, and training. Authorized partners that have already rolled out their own LogRhythm training programs include Optiv and Novacoast.

LogRhythm also added two new executives to the leadership team to enhance the organization's ability to deliver on its products and company culture. These new executives are:

Rusty Carter, Chief Product Officer
Carter brings over 21 years of product leadership, software development, and security industry experience to the company. Prior to joining LogRhythm, Carter served as vice president of product management for Arxan Technologies, an application security and data protection company, where he led the product management and strategy functions. Along with this experience, Carter also brings a deep knowledge of machine learning, interface design, and UX — on which he holds several patents. At LogRhythm, he is responsible for driving the product vision and evolving the NextGen SIEM Platform.

Melissa Garza, Vice President of Human Resources
With over 20 years of HR experience, Garza has led human resources teams at various Fortune 200 and 500 companies in diverse businesses. Prior to joining LogRhythm, Garza was the vice president of human resources at SolarWinds, an IT management and remote monitoring software company. Garza will lead LogRhythm's human capital management strategy to support the company's continued growth.

"I am excited for the addition of top talent such as Melissa and Rusty to the LogRhythm team and look forward to them taking our people initiatives and products to the next level," Logan stated.

Building on this trajectory, LogRhythm has received a significant amount of recognition from both customers and the industry since the start of 2020, including the following:

  • American Business Awards'® (ABA) Silver Stevie® for Large Company of the Year, Computer Software
  • Cyber Defense Magazine's InfoSec Award for Best SIEM
  • Cyber Defense Magazine's InfoSec Award for Market Leader for User Behavior Analytics
  • Gartner Peer Insights Customers' Choice for SIEM for the fourth consecutive year
  • Government Security Award for Network Security
  • Government Security Award for Risk Analysis
  • International Business Awards' Silver Stevie for Executive of the Year, Computer Software
  • International Business Awards' Silver Stevie for Large Company of the Year, Computer Software
  • International Business Awards' Silver Stevie for Most Valuable Corporate Response to COVID
  • Leader status in G2's Summer 2020 Incident Response Grid
  • Leader status in G2's Summer 2020 SIEM Grid
  • Leader status in G2's Summer 2020 Usability Index for SIEM
  • Leader status in the 2020 Gartner Magic Quadrant for Security Information and Event Management
  • SC Media's SC Award for Best SIEM Solution

To connect with the LogRhythm community and learn about how to address the latest cybersecurity challenges, join customers, partners, and peers at the company's annual RhythmWorld conference. The entirely free event is taking place virtually from Sept. 22–24. To learn more and register, please visit logrhythm.com/rhythmworld.

About LogRhythm
LogRhythm empowers more than 4,000 customers across the globe to measurably mature their security operations program. LogRhythm's award-winning NextGen SIEM Platform delivers comprehensive security analytics; user and entity behavior analytics (UEBA); network detection and response (NDR); and security orchestration, automation, and response (SOAR) within a single, integrated platform for rapid detection, response, and neutralization of threats. Built by security professionals for security professionals, LogRhythm enables security professionals at leading organizations NASA, Xcel Energy, and Temple University to promote visibility for their cybersecurity program and reduce risk to their organization each and every day. LogRhythm is the only provider to earn the Gartner Peer Insights' Customer Choice for SIEM designation four years in a row. To learn more, please visit logrhythm.com.

SOURCE LogRhythm

Related Links

http://logrhythm.com

Modal title

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.