Magellan Balbas's New Book "Priority #1: Quality Customer Care" is an Informative Guide to the Essentials of Success as a Service Provider to Maximize Business Potential
Recent release "Priority #1: Quality Customer Care" from Page Publishing author Magellan Balbas is an informative guide to providing outstanding service in any industry to optimize customer satisfaction, retention, and loyalty.
ANAHEIM, Calif., June 27, 2019 /PRNewswire-PRWeb/ -- Magellan Balbas, a native of the Philippines who migrated to the US in 1984 to join his family and embarked on a successful career in information technology, has completed his book "Priority #1: Quality Customer Care": a thorough discussion of customer service drawn from a varied and successful career in the support industry.
Magellan writes, "This book is all about caring for the customer. The customer, being happy or satisfied, should not be sufficient enough to be complacent. Keep in mind, a happy customer is only temporary. As a service provider, you should continue to look for ways to improve your customer service skills and techniques. Follow up and follow through. Learn how to set expectations properly. Do not overpromise and underdeliver. Focus on quality, not quantity. These are just a few of the topics covered in this book, which, I hope, helps the readers to be the best service provider that they can be."
Published by New York City-based Page Publishing, Magellan Balbas's book is an invaluable resource for any business seeking to improve customer satisfaction and retention.
Readers who wish to experience this informative work can purchase "Priority #1: Quality Customer Care" at bookstores everywhere, or online at the Apple iTunes store, Amazon, Google Play, or Barnes and Noble.
For additional information or media inquiries, contact Page Publishing at 866-315-2708.
About Page Publishing:
Page Publishing is a traditional New York-based, full-service publishing house that handles all the intricacies involved in publishing its authors' books, including distribution in the world's largest retail outlets and royalty generation. Page Publishing knows that authors need to be free to create - not overwhelmed with logistics like eBook conversion, establishing wholesale accounts, insurance, shipping, taxes, and the like. Its roster of accomplished authors and publishing professionals allows writers to leave behind these complex and time-consuming issues to focus on their passion: writing and creating. Learn more at http://www.pagepublishing.com.
SOURCE Page Publishing
Share this article