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Majority of Service Organizations Plan to Adopt New Field Service Management System, or Improve Current System, According to Zuper and WBR Insights Report


News provided by

ZUPER

May 20, 2024, 08:00 ET

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Zuper
Zuper

Study Highlights Key Challenges and Future Adoption of Digital Tools in Organizations with Field Service Teams

SEATTLE, May 20, 2024 /PRNewswire-PRWeb/ -- Zuper, a leading solutions provider to scale and modernize fast-growing service businesses with field operations, today announced a joint research report with WBR Insights that focuses on key concerns and strategies for field service providers. The report highlights priorities and technology investment trends for organizations with field service teams.

The digital transformation of field service companies has required an industry-wide improvement in the delivery of services and products to customers. Field service teams are strategically pivoting to AI solutions and field management service software to improve operational efficiencies, predictive maintenance, resource optimization, and
customer experiences.

As we continue to see organizations with field service teams leveraging technology, this report is designed to offer business leaders actionable insights to help them drive sustainable growth.

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To assist companies with field service teams in making decisions to get ahead of the digitization curve, Zuper and WBR Insights have partnered to produce an industry report that offers key insights regarding how companies are leveraging field service management solutions across industries.

"Creating seamless and innovative customer experiences is one of our core values, but this report highlights the fact that many organizations are not getting optimum benefit from their digital transformation efforts," said Anand Subbaraj, CEO of Zuper. "As we continue to see organizations with field service teams leveraging technology, this report is designed to offer business leaders actionable insights to help them drive sustainable growth."

The joint report leverages survey data from 100 respondents who are senior leaders in field service management and related business operations within their organization. Typical respondents work in operations, logistics, depot repair, IT, safety roles, and more. This report highlights common challenges, growth opportunities and industry needs across field service companies ranging from mid-size businesses to large enterprises.

"Collaborating with Zuper, we've discovered valuable insights into the changing field service management landscape. These findings can empower companies seeking to leverage technology solutions as part of their digital transformation efforts," said Chris Rand, Head of Research of WBR Insights. "This study underscores the critical role of technology in driving operational efficiency and customer satisfaction, helping organizations stay competitive in today's dynamic marketplace."

Key findings from the survey include:

Anticipated Changes in FSM Adoption

  • 82% of companies currently use an FSM solution. Most respondents are only somewhat satisfied, not very satisfied, or not satisfied at all with their current FSM.
  • A majority of respondents (73%) plan to adopt a new FSM, make changes to their current FSM, or make changes to similar software within the next twelve months.
  • While adoption of FSM technology is common, satisfaction is low due to several factors: user-friendliness, lack of specific functionality, or integration challenges with existing systems.
  • Respondents cited technical glitches, insufficient customer support, and overly complex software as key reasons for stalled adoption.

Key Priorities for FSM

  • Respondents prioritize FSM capabilities that optimize operations such as work order management, compliance and safety, spare parts/inventory management, technician productivity, and integration with financial systems and business processes.

Comfort with Transition Timeframes

  • Respondents are comfortable with relatively short timeframes (one-to-three months or three-to-six months) for transitioning to a new FSM platform underlining the need for modern, easy to configure systems.

To access the full report for additional findings and insights, please click here.

About Zuper
Zuper empowers fast-growing service businesses to scale and modernize their field operations with the industry's most comprehensive, flexible, and customizable field service management solution. Zuper's platform integrates seamlessly with industry-leading apps and CRMs and comes with personalized support, as well as robust reporting and analytics. Thousands of users globally rely on Zuper's automated workflows to enable field workforce collaboration and deliver their customers the best possible experience. Operating since 2020, Zuper Inc. is headquartered in Seattle with offices in India. Learn more at Zuper at https://www.zuper.co/.

About WBR Insights
WBR Insights is the custom research division of Worldwide Business Research (WBR), the world leader in business-to-business (B2B)–focused conferences. From research-based white papers to benchmarking reports, infographics, and webinars, the mission of WBR Insights is to help global institutions across a variety of industries to inform and educate their key stakeholders while achieving their strategic goals.

Media Contact

Peter Moran, Indicate Media, (347) 880-2895, [email protected], indicatemedia.com

SOURCE ZUPER

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