DAYTON, Ohio (PRWEB) October 08, 2018
As a mutually beneficial goal, Matt Castrucci Mazda is always seeking to get feedback from its customers. Meaningful reviews, positive or negative, give the dealership a tremendous amount of useful information. Reviews let the dealership know what they are doing well as well as what customers would prefer to see change.
Reviews also give past and current customers the opportunity to praise what they enjoy about the dealership and what they would improve. If done constructively, reviews can be extremely effective in the effort of bettering customer service.
The reviews available for viewing on the dealership’s website are not actually written on the website. Instead, customers are able to leave reviews on review-specific sites like Yelp, Google and DealerRater, which are then shared on the dealer’s website. Of the 45 reviews available to read on the site, 30 are “5 star” and 15 are “4 star.” The reviews can be found by hovering over “About” on the main toolbar and following the “Testimonials” link.
Customers who would like to know how to leave their own review can ask for more details by contacting Matt Castrucci Mazda. Customers are always encouraged to leave their honest opinions so that Matt Castrucci Mazda can continuously work to improve its customer service. The dealership can be contacted over the phone at 855-299-1814 or visited in person at 3013 Mall Park Drive in Dayton, Ohio.