Maximizing Defensibility and Utility in Retail Hiring with TestGenius Retail

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Providing the best applicant experience is quickly becoming a top priority for retailers. Finding the right balance between an effective selection tool (utility) and a valid selection tool (defensibility) is paramount.

The TestGenius Retail Assessment gives retailers an enormous advantage in the ability to select and recruit new employees who are most likely to help them achieve their goals.

An ever-shifting recruitment landscape keeps retailers on their toes. While adjusting to a savvier customer and declining brick and mortar sales, it has become vital for retailers to be able to identify and hire the most qualified applicants in order to achieve their goals. Applicants who are most qualified tend to perform better on the job. This performance gain leads to more positive customer experiences, increased retention, and increased sales.

To address this imperative for utility and defensibility, TestGenius® is pleased to announce the release of their TestGenius® Retail Assessment. This multi-phase, mobile compatible assessment focuses on three fundamental components of success in this environment: trainability (ability to comprehend details for training and job duties), dependability (the tendency to respect company values), and people skills (possessing the critical ability to connect and serve the customer's needs.)

Dr. Dan Biddle, Ph.D., CEO of Biddle Consulting Group says: "Because our roots are in HR consulting and EEO litigation, we are uniquely qualified to bring our best-practices approach to the technology, as well as the content. This has manifested itself in the TestGenius® software. We are excited to bring this expertise into the retail environment with our most recent Retail module release. The TestGenius® Retail Assessment gives retailers an enormous advantage in the ability to select and recruit new employees who are most likely to help them achieve their goals."

TestGenius® is a product of Biddle Consulting Group, Inc., an HR consulting firm and experts in test creation and test validation for over 45 years. Biddle launched OPAC® Office Skills Testing in 1994 as one of the first self-administered, self-scored testing programs for HR. In 2000, Biddle followed with the launch of CritiCall®, currently the market leader for testing in the 911/emergency services space. Following that, Biddle co-developed and validated the leading nurse assessment which boasted incredibly high predictive validity and an uncanny ability to select high performers.

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David McParland
@BiddleCG
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