UnitedHealthcare Global Receives 2016 Doyle Award for its Efforts to Improve Quality of Care Delivery and Health Outcomes for People Traveling and Living Abroad

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Implementation of an evidence-based global care management and evacuation model resulted in patients spending 27% fewer days in hospital.

MCG honors UHC Global with 2016 Doyle Award

UnitedHealthcare Global’s initiative – anchored by MCG’s care guidelines – drove a shift in focus from solely an access-based global health care model to a quality-focused model.

MCG Health, a leading provider of informed care strategies and part of the Hearst Health network, has named UnitedHealthcare Global a recipient of the 2016 Doyle Award.

UnitedHealthcare Global was recognized for its innovative collaboration with physicians around the world to drive evidence-based care delivery, improve patient health outcomes, and generate medical assistance and evacuation cost savings for plan participants traveling or living abroad.

Working with its international network of physicians, UnitedHealthcare Global leveraged MCG’s care guideline solutions – augmented by its own data and global clinical expertise – to enhance its inpatient care management support, leading to patients spending 27 percent fewer days in hospital and a 5 percent decrease in international medical evacuations. This resulted in a 35 percent savings in global medical spend and a 24 percent savings in international medical evacuation costs.

The evidence-based approach to care management helped UnitedHealthcare Global facilitate appropriate levels of care, and determine alternatives to hospital admission and best possible avenues to patient recovery. If a UnitedHealthcare Global plan participant was in a facility or country that lacked appropriate clinical capabilities to provide optimal recovery, the individual was medically evacuated to the closest country or facility that had the appropriate capabilities – helping ensure optimal patient health outcomes, while mitigating unnecessary expenses for both employer customers and plan participants.

“The results achieved by UnitedHealthcare Global are a testament to the power of MCG solutions when applied by a visionary health care organization with the goal of improving patient health worldwide,” said MCG President Jon Shreve. “It is a privilege to work with a partner organization practicing innovation and compassion on a global scale.”

“A more mobile global workforce requires access to quality, cost-effective care no matter where they work,” said Dr. Margaret Wilson, UnitedHealthcare Global chief medical officer. “UnitedHealthcare Global’s initiative – anchored by MCG’s care guidelines – drove a shift in focus from solely an access-based global health care model to a quality-focused model. Sharing information and best practices with our international network of physicians has resulted in success stories for our health plan customers, and we are honored to receive this recognition for our efforts.”

The Doyle Award will be presented to UnitedHealthcare Global at MCG’s annual Client Forum in Miami, Fla., April 30-May 3, 2017. Conference attendees who attend the award ceremony will be able to earn continuing education credits for selected presentations and network with health care professionals from across the country. Full details and registration for this event can be found here.

About UnitedHealthcare Global
UnitedHealthcare Global is dedicated to helping people living or traveling abroad live healthier lives by simplifying the health care experience, meeting consumer health and wellness needs, and sustaining trusted relationships with care providers. The company offers a full range of global health insurance, wellness, assistance and security solutions for individuals, families and employers, and access to a global network of more than 90,000 hospitals and clinics, and more than 800,000 physicians and other providers around the world.

UnitedHealthcare Global is one of the businesses of UnitedHealth Group (NYSE: UNH), a diversified Fortune 50 health and well-being company. For more information, visit UnitedHealthcare Global at http://www.uhcglobal.com.

About MCG
MCG, part of the Hearst Health network, helps healthcare organizations implement informed care strategies that proactively and efficiently move patients toward health. MCG’s transparent assessment of the latest research and scholarly articles, along with our own data analysis, gives patients, providers and payers the vetted information they need to feel confident in every care decision, in every moment. For more information visit http://www.mcg.com or follow our Twitter handle, @MCG_Health.

About Hearst Health
MCG is part of the Hearst Health network, which also includes FDB (First Databank), Zynx Health, Homecare Homebase, MedHOK, Hearst Health International, Hearst Health Ventures and the Hearst Health Innovation Lab (http://www.hearsthealth.com). The mission of Hearst Health is to help guide the most important care moments by delivering vital information into the hands of everyone who touches a person's health journey. Each year in the U.S., care guidance from the Hearst Health network reaches 84 percent of discharged patients, 177 million insured individuals, 60 million home health visits, and 3.1 billion dispensed prescriptions.

About The Richard L. Doyle Award for Innovation and Leadership in Healthcare
The Doyle Award was developed to recognize organizations that make innovative use of the care guidelines to help deliver effective healthcare.

Dr. Doyle, the care guidelines founding editor, was a hospital chief-of-staff when he began creating clinical guidelines in the 1980s to help improve healthcare efficiency and quality at Mercy Hospital in San Diego. He later joined Milliman & Robertson and in 1990 published the first set of what was to become the care guidelines.

Judges for this award are independent healthcare quality experts, not currently associated with MCG. Applicants were judged on how well their projects supported the MCG mission to help drive effective care. Judges looked for evidence of improvements in healthcare quality and patient safety; patient/member satisfaction; staff efficiency, productivity and satisfaction; internal/external communication; and effective use of resources.

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MCG Health
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Dimitri Senaratna
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