MedConnectUSA Wins the Prestigious ATSI Award of Excellence

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Medical Answering Service Earns the Award for the 15th Year In A Row


Winning the award for the 15th year in a row is a proud moment for each and every one of our team at MedConnectUSA.

MedConnectUSA is proud to announce winning the prestigious ATSI 2020 Award of Excellence. Winning the award for the 15th year in a row is a proud moment for each and every one of our team at MedConnectUSA. As the leading medical answering service in the country, we have been providing medical call center services for more than twenty-five years.

With our medical answering service based right here in the United States, we offer both live-operator and automated medical call center services that stand head and shoulders above the rest. Our continued commitment to excellence has allowed us to retain our position as industry leaders in the medical answering service niche and win the illustrious Award of Excellence from the Association of Teleservices International award for the fifteenth year in a row. Having won the award 18 times in total, MedConnectUSA has been awarded the additional distinguished Platinum Award for our proven commitment to providing the very best customer service.

An Esteemed Award for an Esteemed Medical Answering Service

Presented by the ATSI (Association of TeleServices International), who serve as the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America.

Receiving the distinguished award at the ATSI’s Virtual Award Presentation, we are honored to be selected once again to receive the ATSI 2020 Award of Excellence. Candidates are judged on their performance over a six-month period by a panel of independent judges, carefully selected by the ATSI. Evaluating our medical answering services, judges scored candidates on the following criteria:

  • Response Time
  • Courteousness of Rep
  • Accuracy of Call
  • Knowledge of Account
  • Overall Impression of Call

First awarded 24 years ago, the ATSI Award of Excellence was introduced to help maintain a high level of service within the industry and to improve the overall standard of call centers throughout the country. As ATSI President Joseph pores outlines, “The ATSI Award of Excellence is a great way for our members and their employees to evaluate how they are providing service to their customers. It enables them to identify the things that make them great and also the areas that they can work on to get better. We have members that have been involved in the program for decades and are very proud each year when they win the award.”

About The ATSI

Founded in 1942 as a national Trade Association, for live answering services, the Association of TeleServices International (ATSI) continues to strive for excellence in the industry. Encompassing a range of companies that specialize in enhanced operator-based services, including call centers, contact centers, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and internet services, among others, the ASTI continues to proudly represent those in the industry.

MedConnectUSA – Much More Than a Medical Answering Service

At MedConnectUSA, we are dedicated to providing a medical answering service that our clients can rely on to help them achieve their goals. Offering a range of services, we pride ourselves in setting the industry standard, and maintaining our position as leaders, in the medical call center niche.

It is our goal to deliver a service that medical professionals can depend on in a medical emergency. We understand how important it is to provide patients with a means to stay in touch with medical professionals 24/7, 365 days a year. Medical emergencies can occur at any time and at MedConnectUSA, we are always here to help. We offer service connections to smaller clinics, as well as larger hospitals, and also provide after-hours support as part of our medical call center offerings.

Even if a natural disaster strikes, our medical answering service can take any calls that you are unable to answer, allowing your patients to stay in touch with the medical professionals they need when they need them most. We also secure every call we receive using a fully-encrypted messaging platform to keep your information secure and to ensure compliance with regulations.

A Medical Call Center Staffed By the Best

A medical answering service needs to provide patients with peace of mind when there is a medical emergency. At MedConnectUSA, our medical answering service specialists are trained to the highest standards to ensure that they are capable of dealing with whatever medical emergency your patients may be experiencing.

Each of our operators must complete eighty hours of intensive training in advance of taking their first call at a MedConnectUSA medical call center. Incorporating knowledge of medical terminology, the Health Insurance Portability and Accountability Act, and sensitivity protocols, our operators have the skills and expertise required to put your patient’s minds at ease and to deal with the situation effectively. Rest assured, we treat each and every call we receive with the same degree of professionalism and seriousness, allowing us to provide an unparalleled level of support during any medical emergency.

All of our medical answering service operators are closely supervised throughout their first 160 hours of call time before being able to take calls independently at our medical call center. This focus on excellence in customer service has put us in a position to be awarded this esteemed Award of Excellence for an impressive fifteen years in a row.

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Kurt Duncan
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