Melissa Ramsey Joins FirstService Residential’s Carolinas Leadership Team

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FirstService Residential announces leadership changes in South Carolina Market.

“Melissa’s passion for what she does, commitment to our culture and desire for ongoing education through her national involvement in CAI made her the ideal candidate,” said Dennis Abbott, president, Carolinas, FirstService Residential. “They have a great opportunity at Sun City Carolina Lakes.”

FirstService Residential, the leading residential property management company in North America, named Melissa Ramsey, CMCA®, AMS®, PCAM®, general manager of Sun City Carolina Lakes in Fort Mill, South Carolina. The 3,160-unit lifestyle community has been managed by FirstService Residential since 2006.

“We’re thrilled to have a player like Melissa join the East Region. She is a great example of the opportunities available at FirstService Residential for associates who display all the traits a large-scale community would want their manager to possess,” said Michael Mendillo, president, FirstService Residential. “She brings a wealth of knowledge and a fresh perspective to Sun City Carolina Lakes.”

Ramsey began her career with FirstService Residential in 2011, in the West Region, first as a community manager, then regional manager and most recently vice president of community and lifestyle services in Nevada. She sits on the National Community Associations Institute (CAI) Board of Directors and serves at the chair-elect of the Community Association Managers Council. Ramsey has a Bachelor of Arts in journalism and mass communications from University of North Carolina at Chapel Hill.

In her new role, Ramsey will be responsible for overseeing the delivery of all business, governance, lifestyle and financial operations within Sun City Carolina Lakes. Robust lifestyle programming, operational efficiencies, optimal facilities performance and maintenance will drive customer service excellence to homeowners.

In addition, the company has promoted Jackie Riecken to community manager of the Sun City Carolina Lakes; previously she was its finance manager. Riecken has been with FirstService Residential for over four years and brings a wealth of expertise to the role.

“Melissa’s passion for what she does, commitment to our culture and desire for ongoing education through her national involvement in CAI made her the ideal candidate for this position,” said Dennis Abbott, president, Carolinas, FirstService Residential. “Melissa and Jackie have a great opportunity to lead an outstanding team already in place at Sun City Carolina Lakes; in fact, the team was recently named FirstService Residential’s Community Management Team of the Year in the East Region for 2019.”

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About FirstService Residential
FirstService Residential is North America’s property management leader, partnering with 8,000 communities across the U.S. and Canada, including low-, mid- and high-rise condominiums and cooperatives; single-family communities; master-planned, lifestyle and active adult communities; and mixed-use and rental properties. HOAs, community associations and condos rely on their extensive experience, resources and local expertise to maximize property values and enhance their residents’ lifestyles.

Dedicated to making a difference, every day, FirstService Residential goes above and beyond to deliver exceptional service. FirstService Residential is a subsidiary of FirstService Corporation (FSV), a North American leader in the property services sector. For more information, visit

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Ilene Jablonski
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