Mercedes-Benz of Kansas City snags 2021 DealerRater Consumer Satisfaction Award for World-Class customer experience

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The award recognizes the Mercedes-Benz of Kansas City team’s commitment to going the extra mile for its Kansas City area customers

Mercedes-Benz of Kansas City has earned a 2021 Consumer Satisfaction Award from DealerRater for its commitment to providing luxury car buyers with outstanding service and digital age convenience.

The DealerRater’s Consumer Satisfaction Award recognizes the top 10% of auto dealerships across the U.S. and Canada for their ability to provide exceptional customer service as rated by online reviews.

In light of the unfolding pandemic, DealerRater has noted that this year’s top-reviewed dealers prioritized digital-first services and COVID-19 safety protocols. Through it all the Mercedes-Benz of Kansas City team has enhanced its services to suit the shifting needs of both in-person and remote guests.

Customers looking to buy or lease a luxury vehicle can browse the dealership’s complete inventory online, schedule an at-home test drive online and purchase a vehicle without ever coming into the dealership. Mercedes-Benz of Kansas City service center customers who cannot come to the dealership can arrange to have their vehicle picked up, serviced and delivered back to their home. Perhaps the best part is that these remote services are offered at no additional cost.

For those who prefer a more traditional car-buying experience, Aristocrat dealerships continue to follow very high standards and procedures for health and safety on a daily basis. Those standards include a strict adherence to local mask mandates and social distancing protocol, frequent sanitizing of high-contact surfaces and access to customer hand sanitizer stations.

Mercede-Benz of Kansas City is the region’s trusted hub for new and certified pre-owned Mercedes-Benz luxury vehicles. Interested parties can find a complete list of vehicles available by visiting the dealership’s website, https://www.mb-kc.com/. Customers looking for more personalized assistance can connect with the Mercede-Benz of Kansas City team by calling 833-353-0155. Mercedes-Benz of Kansas City is located at 13851 Madison Ave. in Kansas City, Mo.

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Kris Nielsen
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