We are pleased to offer this enhanced service to our customers. It's a win-win for our customers and our staff.
LAKE FOREST, Ill. (PRWEB) March 27, 2020
Metro Storage LLC announced today the expansion of its online and phone rental services in response to the CDC protocols established in the wake of the recent COVID-19 (coronavirus) outbreak. All 140 Metro Self Storage stores now offer a "contact-free" rental service to customers. The contact-free rental process provides a greater level of safety for customers and Metro employees.
"Metro Self Storage has already had phone and online rental options in place for several years, so we were able to easily modify our existing rental process to make it "contact-free" for our customers," said Marc Harris, Vice President of Operations. “The percentage of online rentals has doubled in the past two weeks.”
The enhanced process allows customers to select their unit, pay for it and complete the necessary paperwork without physically interacting with Metro staff. In addition to the no-contact rentals, Metro customers can also manage their accounts and make payments over the phone or online.
"Total Customer Satisfaction has always been one of Metro Self Storage's guiding principles," said Marty Gallagher, President of Metro Storage LLC. "We are pleased to offer this enhanced service to our customers. It's a win-win for our customers and our staff."
About Metro Storage LLC
Metro Storage LLC is a privately owned, fully integrated, international self-storage company specializing in the development, construction, acquisition, and management of self-storage facilities in the USA and Central America. Metro operates under the trademark “Metro Self Storage” in the US, and is one of the top 10 largest owner/operators of self-storage facilities in the United States with 140 stores covering 14 states. Metro Storage International (MSI) has an affiliate/partner in Central America which operates under the trade name “Mr. Bodeguitas”, and is Central America’s leading self-storage operator with locations throughout Guatemala, El Salvador, and Costa Rica. More information about the firm is available at http://www.metrostorage.com.