Monet Software Announces Workforce Management for Zendesk - A Cloud Scheduling and Forecasting Solution for Contact Centers using Zendesk

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Monet Workforce Management integrates seamlessly into Zendesk to optimize contact center resources and provide a unified omnichannel customer service.

Monet Software, a leading provider of cloud-based Workforce Optimization solutions, announced today the release of an integrated offering with Zendesk.

Zendesk provides a customer service and engagement platform that is powerful and flexible and scales to meet every business needs. The Zendesk Suite offers everything to let customer conversations flow seamlessly across channels, creating a better experience for businesses and their customers.

With this new release from Monet, companies can now add a cloud-based Workforce Management solution (WFM) that seamlessly integrates with Zendesk and provides accurate forecasting and optimized scheduling as well as intra-day management, performance management and agent communications.

“This new release adds a seamless WFM integration to Zendesk, a powerful software that creates an integrated omnichannel customer experience to enable companies to better meet their customer and agent needs and improve their service levels,” said Chuck Ciarlo, Monet Software CEO.

“This new integration is part of our strategy to provide our customers with flexibility when it comes to their contact center platform,” said Shimon Keren, SVP of Products at Monet Software. “Monet WFM has a unique capability to optimize your workforce across multiple interaction channels and across multiple systems such as CRM, and your telephony system of choice. With this new integration, Monet WFM enables organizations, who are using Zendesk as their primary Service CRM system, to seamlessly optimize their omnichannel workforce and elevate customer experience.

About Monet Software
Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience. Through a true cloud environment, Monet Software’s award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity and service levels, as well as reduced center costs.

For more information, visit http://www.monetsoftware.com

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Caroline Blivet
Monet Software
310-207-6800 Ext: 296
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