Monet Workforce Management Launches on the Genesys AppFoundry

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Monet Software’s Cloud Scheduling and Forecasting Solution combines with the Genesys Customer Experience Platform to optimize contact center resources and improve agent and customer experiences

Monet Software has announced that Monet Workforce Management (WFM) is now available on the Genesys® AppFoundry, a dedicated customer experience marketplace. Genesys is the global leader in omnichannel customer experience and contact center solutions that power 25 billion of the world’s best customer experiences each year. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.

Monet Software is a global provider of a cloud-based Workforce Management solution that enables contact centers and help desks to elevate customer experience, improve agent productivity, identify performance gaps, and empower their workforce to deliver outstanding and efficient customer service. Monet WFM now integrates with the Genesys PureCloud® platform, the industry’s leading cloud customer engagement solution. With Monet WFM, Genesys customers can improve service levels, reduce costs and improve employee morale with more predictable, flexible and efficient scheduling and staffing.

“Monet is proud to join the growing ecosystem of Genesys PureCloud and AppFoundry. We see great similarities between the PureCloud platform and Monet WFM as they are both functionally robust, flexible cloud solutions that are easy to use, rapid to deploy and simple to administer,” said Shimon Keren, SVP of Products at Monet Software. “Integrating these two powerful solutions gives businesses a growing number of key contact center solutions in the cloud without an on-premises footprint.”

Monet Workforce Management is now available with Genesys PureCloud and includes the following modules:

  •     Omnichannel data capture from the PureCloud platform and from various CRM systems
  •     Forecasting & Scheduling
  •     Long-Term Forecasting
  •     Agent communication
  •     Intra-day management
  •     Real-time agent adherence
  •     Agent Performance Analytics

To learn more about the specific features and benefits of Monet Workforce Management visit the Monet Software AppFoundry page:

About Monet Software
Monet Software is a global provider of cloud workforce optimization software solutions that enable contact centers and help desks to deliver outstanding customer experience. Through a true cloud environment, Monet Software’s award-winning platform includes workforce management, call recording, quality management, and performance management and ensures flexibility, intuitive user experience, and reliability, resulting in increased productivity and service levels, as well as reduced center costs.

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Caroline Blivet
since: 01/2010
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