More Jobs Announced at Moneypenny

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Telephone answering specialist Moneypenny is set to reach the 100 new recruits mark by the end of 2013 with more new jobs on the horizon for the New Year.


In June the company announced the creation of 50 new jobs in the first half of the year and with the business continuing to grow at a remarkable rate, a further 50 staff will have been employed by the end of December with a new recruitment drive already underway to take the company into 2014.

Jo Barlow Head of Human Resources at Moneypenny explains: “We have had a very busy year so far in 2013 as we work to keep pace with the growth of the business. We make sure our recruitment is always one step ahead and ‘overstaff’ to ensure we never compromise on the quality of our service as our client numbers grow. Our clients have their own dedicated receptionists who work in teams of four so it is a straight-forward model to replicate once we have the right people in place although our lengthy training process means it is usually around six months before a new recruit is allocated clients of their own.

“We very much recruit on attitude and personality and are always looking for positive, ‘can-do’ people to bring their own energy to our teams as this is more important to us than particular qualifications.”

Moneypenny Managing Director Glenn Jackson comments: “As the year has progressed we have continued to experience tremendous growth across all areas of the business with a noticeable increase in the numbers of large firms approaching us for telephone call overflow or fully outsourced reception support. Our dedicated legal, estate agency and retail teams are also expanding and we are seeing an increase in the numbers of businesses requiring round the clock support which is resulting in us sending more of our experienced PAs over to New Zealand to deal with those calls during their daytime.

“Earlier this year we launched a new product, Penelope, a technology call-answering solution for micro and small businesses and this has also had a positive effect on our business as we continue to work hard to provide flexible cost-effective working solutions for businesses of all shapes and sizes. We are expecting to see a similar rate of recruitment through 2014.”


For more information on Moneypenny’s services, call 0345 123 3700 or visit

For more on Penelope, call 0333 20 21 020 or visit

For further information, contact:
Debbie Barton, Moneypenny Communications: debbie.barton(at)moneypenny(dot)        

About Moneypenny                

Moneypenny looks after telephone calls for businesses of all shapes and sizes - from sole traders right up to multinational corporations. For larger companies, Moneypenny can either support an existing reception team or provide a fully outsourced switchboard function. Based in Wrexham, and Auckland, New Zealand, Moneypenny has over 300 staff, a figure that is growing at a rapid rate. The company was founded by a brother and sister team in 2000 and the company now handles in excess of 8 million calls a year for more than 6,000 UK businesses. Its sister product Penelope was launched in 2013. Moneypenny is proud to have won the Queen’s Award for Enterprise and was in The Sunday Times 100 Best Companies to Work for 2009/11/13.

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Debbie Barton
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