Our success at MOSS rests on an uncompromising commitment to doing what is right and maximizing the outcome for our customers.
CHANTILLY, Va. (PRWEB) February 13, 2019
Moss Building and Design (MOSS) is proud to announce that they have received the Best of Houzz 2019 in the Customer Service category. MOSS has been a Best of Houzz winner for eight consecutive years, receiving a total of twelve awards. The Best of Houzz is awarded to companies that have demonstrated excellent customer service satisfaction and design innovation.
“Our success at MOSS rests on an uncompromising commitment to doing what is right and maximizing the outcome for our customers. This starts in our sales process and doesn’t end until the last nail is set,” said Jason Hampel, CEO of Moss Building and Design. “I couldn’t be prouder to lead this MOSS team of committed remodeling professionals.”
MOSS customers view them as a trusted partner in the remodeling process. Over 85% of their customers consider themselves ‘customers for life’ and 70% of customers are repeat or referred customers. Moss Building & Design has won other consumer awards, including eight consecutive awards from Angie’s List. They also have an A+ rating from the Better Business Bureau.
Customer service satisfaction is a strong core principle of Moss Building and Design’s work. Through technology such as MOSS Online and MOSS 360, the company is setting the bar high when it comes to working with homeowners on the remodeling process. MOSS Online is a project management software that connects the homeowner with their project manager in real-time to review selections, remodeling notes, and timelines. MOSS 360 is an augmented and virtual reality platform that helps customers envision their remodel before construction begins in a fully realistic setting. It allows homeowners to physically walk through their remodel as opposed to simply seeing drawings on paper.
MOSS thanks all of their customers who nominated them by posting a review on their Houzz profile, where you can see an updated portfolio of their recent remodeling projects and get questions answered. Moss Building and Design aims for 100% customer satisfaction. Once you are a MOSS customer, you are a part of the MOSS family for life.
About Moss Building & Design
Moss Building & Design is an award-winning residential remodeling and home services company located in Chantilly, Virginia. As a trusted home improvement company in Northern Virginia, MOSS focuses on providing customer service that is unparalleled by any other contractor in the area. Through trust, transparency and character, MOSS builds lifelong relationships with their customers.
Since 2001, MOSS has established a reputation for excellence in remodeling additions, kitchens, bathrooms, and basements and provides home services throughout Northern Virginia. If you would like a free consultation or have questions regarding how to get started on a remodeling project, call us at 703.961.7707 or email us at Hello@MossBuildingandDesign.com.