Move to Cloud Takes MaintenX International to New Heights in Customer Satisfaction

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MaintenX International recently implemented company-wide cloud technology, enabling them to track Key Performance Indicators (KPI’s) in relation to facility repairs, maintenance, interaction with clients and work order management. This technology investment will allow the MaintenX team to become more efficient and even more responsive to customers.

Cloud technology helps MaintenX International provide superior customer service.

MaintenX International has implemented company-wide cloud technology, enabling them to track Key Performance Indicators for customers.

As a leader in customer-focused facility maintenance, MaintenX understands that clients require performance reporting that confirms service deliverables which leads to client satisfaction.

Cloud computing has migrated out from the technology sector to become standard in almost every industry. From agriculture to retail, businesses in all segments of the economy benefit from the enhanced potential for connectivity, collaboration, and security that cloud operations provide. MaintenX International is no different, having recently transitioned to a cloud-based platform that allows them to track key performance indicators in real time, improve efficiency, and bolster their already world-class customer service.

As a leader in customer-focused facility maintenance, MaintenX understands that clients require performance reporting that confirms service deliverables which leads to client satisfaction. The cloud enables the MaintenX team to do that faster and more accurately, while providing improved analytics tools. From financial reporting to response time and work order tracking, every facet of the MaintenX’s service experience can now be presented in a data format.

“We see this move to the cloud as a worthy investment towards our most important asset - our customer relationships. An added benefit is a dramatic improvement to our Business Continuity. Our technology move into the cloud allows our service team to operate seamlessly anywhere in the world,” said Bill Schaphorst, MaintenX VP of Business Development. “By tracking these KPIs, we will be able to confirm daily that our service experience is meeting service agreements and our client expectations. This investment follows our never-ending mentality that we will meet our clients’ needs and create the kind of smart efficiencies that has allowed MaintenX to thrive for more than 40 years.”

As the facilities that MaintenX services continue to deal with the COVID-19 pandemic, maximizing value remains MaintenX’s top priority. One example lies in the area of preventative maintenance, in which key facility infrastructure is regularly monitored to prevent unexpected downtime and high costs. Cloud computing will help technicians identify opportunities to replace assets when repair costs reach certain thresholds, saving clients the trouble of balancing the complex repair/replace calculation – and therefore thousands of dollars.

For more information on MaintenX and the services they provide, visit http://www.maintenx.com.

ABOUT MAINTENX INTERNATIONAL:
MaintenX International is a fully licensed, facilities repair company. As one of the largest national self-performing facility maintenance and repair companies in the U.S., MaintenX has created a wide network of knowledgeable and professional technicians throughout the country. With their team of well-trained technicians, MaintenX self-performs and manages facility maintenance for their clients. In the event there is not a MaintenX technician in an area, the company has established a network of preferred vendor partners throughout the country for continued superior service for their clients.

For more than 40 years, MaintenX has been expertly serving multi-location retail stores, restaurant chains and Fortune 500 companies nationwide. Learn more at http://www.maintenx.com.

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Bill Schaphorst
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