MSO to Realize a Service-Oriented Operating Model with Vitria

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Vitria announced today that their digital operations solution was selected by one of the fastest growing MSOs to support step-change improvements in their customer experience and service performance.

Vitria Technology

Our Digital Operations Suites solves for use cases from real-time operational visibility to advanced anomaly detection, dynamic population management, incident life-cycle automation and dynamic failure prediction

Vitria, the provider of the VIA Digital Transformation Platform and Digital Operations Suite announced today that their Digital Operations Solution was selected by a leading MSO to accelerate their operational change. The VIA Platform and Digital Operations Suite accelerates companies’ digital transformation by empowering them to rapidly operationalize AI and analytics.

Leaders of this top tier MSO will leverage data assets from across the enterprise to continue their migration from a systems operation to a service operation approach. Such transformation will be centered on the customer, enabling them to achieve step-change improvements in customer experience, revenue, and cost. To migrate to this model required thinking holistically about their processes and mapping their services with interrelated customer activities. As customer demand for differentiated services and cloud-based service delivery increases, the operator needed to cut through the capabilities of networking, application software, and infrastructure that were often siloed and focus on the customer journey. Their leadership defined a need for a solution capable of:

  • Agility – deploy and iterate quickly based on unique and evolving data sources and types, workflows and integration points
  • Intelligence – reduce the incident response lifecycle through Artificial Intelligence/Machine Learning models to detect, analyse, and predict service-impacting issues across all layers of service delivery.
  • Automation – direct work to proper fix-agents, integrate workflows, and reduce manual processes.
  • Measurable Success - provide quantifiable business value within the first 90 days.

Vitria met the selection criteria, and after careful consideration, was selected as the solution provider. Vitria’s Digital Operations solution consists of the VIA Platform, Digital Operations Solution Templates, integration services and onsite technical account management. The solution enables the rapid detection and root cause analysis of service performance degradation across the network, application and infrastructure layers. The solution templates and VIA’s low code environment accelerates time to value for implementation and deployment, and allows for the agile deployment of new use cases that leverage the same technology stack and data assets.

“We were selected over our competition because of our ability to demonstrate the agility and extensibility of the VIA Platform and the time to value delivered through VIA’s Digital Operations solution templates and low code development environment, “said Chris Menier, Vitria’s Vice President and Transformation Strategist.

About Vitria

Vitria optimizes the Digital Operations Journey. VIA Digital Operations Solutions offer an agile, fast and simplified approach to digital transformation. From first breaking down data and organizational silos for real-time visibility, through the detection of nuanced incidents within a sea of anomalies and alerts, to dynamically predicting potential failures, VIA’s Digital Operation Solution Templates and low-code platform delivers business value 10X faster than alternatives. Discover more at and follow us on Twitter and LinkedIn.

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Biyu Hua
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