MUSC Children’s Health Uses Proficient Health App to Connect Provider Community

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Using the Proficient Health app for timely discussions is expected to lead to faster treatment decisions and better patient outcomes.

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A general practitioner concerned about whether a patient might need emergency care could use the app to connect with an on-call specialist for advice, even before the patient leaves the exam room.

Today Proficient Health announced that MUSC Children’s Health in Charleston, S.C., has selected PH Connect, a HIPAA-compliant software solution, for community-wide, provider-to-provider communications.

Part of the Medical University of South Carolina (MUSC) health system, MUSC Children’s Health specialists often field consultation requests from physicians across the Southeast. Calls were being answered by a central call center and transferred to the appropriate point of contact.

PH Connect eliminates the inefficiencies inherent in using a call center between providers without sacrificing the gatekeeper function that is necessary in large institutions characterized by changing shifts and schedules. Call routing is fully automated for quick, secure communication from any mobile device or PC.

Rather than dialing into a call center, providers use their PH Connect app to reach the right physician, practice or service line, without having to figure out who is on call or available. Integrated call schedules and intelligent routing always directs calls and messages to the appropriate provider, complete with any supporting notes, images and test results.

Dr. Mark Scheurer, Chief of MUSC Children’s and Women’s Health, is confident that PH Connect will make it much easier for clinicians statewide to reach his team, all while reducing call center volumes and operating costs.

“A general practitioner concerned about whether a patient might need emergency care could use the app to connect with an on-call specialist for advice, even before the patient leaves the exam room,” Scheurer says. “Those types of timely discussions can lead to faster treatment decisions and to better patient outcomes.”

For more information on PH Connect, visit https://proficienthealth.com/ph-connect. Or download our free white paper.

About MUSC Children’s Health

At MUSC Children’s Health, we are imagining what’s possible for each and every child by providing the pediatric expertise your child deserves and needs. From promoting healthy lifestyles to offering life-saving treatments, we deliver comprehensive and compassionate care to children throughout South Carolina and beyond. Our integrated health care system consists of MUSC Shawn Jenkins Children’s Hospital a 250-bed pediatric hospital providing the most advanced care possible in more than 26 specialty areas. We also provide the same depth and breadth of expertise in multiple neighborhood locations throughout the Lowcountry, offering primary, urgent and specialty care. As a Level 1 Trauma center, our pediatric emergency department specializes in providing emergency care for any serious injury or illness your child may experience at home, at school or at play. Working collaboratively with pediatricians throughout the community, MUSC Children’s Health also provides after-hours care to children from birth to 17 years of age in three different locations on weeknights, weekends and holidays. In addition to the clinical care MUSC Children’s Health provides, we are a major pediatric clinical research center conducting significant and ongoing research efforts through the Charles P. Darby Research Institute. This involvement allows us to enhance our ability to provide the highest level of care to children by translating laboratory advances to bedside, developing new technologies and providing clinical trials. For more information visit https://musckids.org.

About Proficient Health

Proficient Health is a healthcare information technology company specializing in solutions for the secure exchange of referrals and clinical information. Our affordable, online services and mobility solutions connect physicians, hospitals and other healthcare providers – helping them easily share and manage information, improve service and care delivery, drive down costs, speed reimbursement and get more out of their electronic medical records platform.

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Hannah Weant
Proficient Health
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