HAYWARD, Calif., May 21, 2020 /PRNewswire-PRWeb/ -- The National Business Research Institute (NBRI) is pleased to welcome R.F. MacDonald Co. to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.
To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study, a statistically significant amount. It is no small feat to move an entire company's score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best in Class Performance levels.
"Employee Engagement drives Financial Performance," said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. "This award is a result of R.F. MacDonald Co.'s dedication to measuring and improving their Employee Engagement."
About R.F. MacDonald Co.
R.F. MacDonald Co. has been in business since 1956. We have over 290 employees involved in sales and service of boilers and pumps for commercial and industrial applications. Our employees are involved in applications engineering, equipment sales, parts sales, field service and customer support.
Our efforts to proactively promote our field service availability and capabilities are a key differentiator between our company and other equipment sales companies. Our customers expect and deserve prompt reliable service for the products we provide.
NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI's research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI's mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.
National Business Research Institute, Inc.
2701 Dallas Parkway, Suite 650
Plano, TX 75093
R.F. MacDonald Co.
25920 Eden Landing Road
Hayward, CA 94545
SOURCE National Business Research Institute