Customer Engagement drives Financial Performance. This award is a result of BrickStreet Insurance's dedication to measuring and improving their Customer Engagement.
CHARLESTON, W.Va. (PRWEB) May 16, 2019
The National Business Research Institute (NBRI) is pleased to welcome BrickStreet Insurance to the NBRI Circle of Excellence. The NBRI Circle of Excellence Award recognizes organizations that place a high value on Employee and Customer engagement. These organizations demonstrate their dedication by conducting best in class survey research with NBRI and taking action based upon the results. NBRI commends the leadership of these organizations for their commitment to the Continuous Improvement Process and recognizes their achievements with the Circle of Excellence Award.
To qualify for this honor, the organization must score at or above Stretch Performance at the 75th benchmarking percentile when measured against their industry, or the organization must improve 5 or more benchmarking percentiles in total company score over the previous research study, a statistically significant amount. It is no small feat to move an entire company’s score of customer loyalty or employee engagement 5 or more percentiles, or to reach Stretch or Best in Class Performance levels.
"Customer Engagement drives Financial Performance," said Dr. Jan G. West, Ph.D., CEO & Organizational Psychologist at NBRI. "This award is a result of BrickStreet Insurance's dedication to measuring and improving their Customer Engagement."
About BrickStreet Insurance
BrickStreet Insurance, a mutual company owned by its policyholders, has historic roots, launching Jan. 1, 2006 as West Virginia's first private workers' compensation carrier.
Motorists Insurance Group and BrickStreet Mutual Insurance Co. affiliated in 2017. Ohio-based Motorists consists of property and casualty insurance, life insurance and insurance brokerage companies, and West Virginia-based BrickStreet is one of the largest writers of workers’ compensation coverage in the region. Now a super-regional carrier ranked in the top 20 mutual companies in the United States, Motorists and BrickStreet include nearly 1,300 associates, premiums of nearly $1.1 billion, a surplus of nearly $1.46 billion and assets of $4.1 billion. The group writes in 28 states and the District of Columbia, and markets insurance solutions through more than 2,000 agency partners in the Midwest, Northeast and South.
NBRI conducts Employee, Customer, and Market Research for businesses, and uses this data to help organizations leverage these human factors to make improvements to operations and strategy. With its extensive experience across all industries, NBRI's research teams bring their clients a combination of deep industry knowledge and expert advice. NBRI's mission is to help their Clients set new standards of excellence in their industries. NBRI product offerings, such as the Root Cause Analysis, ensures their clients will focus on the most impactful issues.
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