Navimize Launches a Virtual Waiting Room Solution to Help Health Systems Comply with New Social Distancing Mandates

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Leading NYC-based, health technology startup builds a proprietary system to help providers seamlessly adhere to social distancing protocol via real-time patient notifications and automated patient management

Navimize, the first, real-time automated wait time management platform for physicians and health systems, announced a new suite of services that makes it easy for providers to implement a virtual waiting room. The technology solves many of the issues that providers are facing as they scramble to respond to social distancing requirements in the midst of the COVID-19 pandemic.

Navimize’s platform has been enhanced with advanced algorithms to provide automated real-time patient communication. For patients needing in-office care, the platform seamlessly sends text messages, informing the patient precisely when to arrive at the office. This allows patients to go right to the exam room—eliminating the need for congested wait rooms that could foster the spread of COVID-19. The platform’s technology also provides a robust suite of features to help practices manage the increasing demand for telemedicine. Navimize sends real-time alerts to patients waiting to see a doctor in a virtual queue, ensuring that patients are logged on properly, eliminating anxiety around virtual visits, and reducing drop-offs. These new offerings allow providers to maximize both in person and virtual visits, and remove the tremendous burden suddenly placed on staff to make hundreds of manual phone calls daily, freeing them up to focus on patient care and practice operations.

“We are focused on empowering health care systems by providing tools and technology that help them keep their patients safe in the midst of this global pandemic,” said Navimize’s CEO, Jennifer Meller MD, MBA. “Now, more than ever is it imperative that healthcare systems and their providers have a comprehensive strategy to manage patient flow. Our turnkey solution integrates with Electronic Medical Records and makes it easy for practices to operate efficiently during these unprecedented times. We are proud to help doctors respond to changing patient needs with a full suite of virtual solutions.”

To learn more about Navimize’s new virtual solutions, please visit the athenahealth Marketplace:

About Navimize

Navimize helps providers transform the patient experience and increase profitability by eliminating wait times. Navimize uses proprietary algorithms to automatically update patients when there are changes to their appointment time. Based in New York City, Navimize helps providers gain power over their schedules, so that they can focus on providing the best care to their patients.

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Teju Owoye
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