NEMT Insurance Launches Paratransit Insurance Program on Instec System

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NEMT Insurance will use the Instec Policy system to quote, bind, issue, and renew insurance policies for an underserved segment of a market that is the company’s specialty.

NEMT Insurance has implemented the Instec Policy system for its new Non-Emergency Medical Transportation (NEMT) insurance program. The program will be rolled out nationwide, with 24 states currently licensed and active.

In 2019, NEMT Insurance spotted a new opportunity in the market. Insurers were passing over paratransit providers that operated fleets most carriers deemed too small to bother insuring. NEMT’s principals were experts in this class but were missing out on business because there was nowhere to place it.

“Non-emergency medical transportation is a high-risk business and can be difficult to insure in the best of times,” said NEMT co-owner Greg Thompson. “The 2020 pandemic only heightened the challenges. But we were determined to create a program for this underserved niche.”

After an extensive search, NEMT partnered with a national “A” rated carrier. The company also worked with an experienced actuarial and consulting firm, Madison Consulting, to assist with filings and reporting.

Selecting a software platform for the program was more straightforward. NEMT evaluated multiple vendors, quickly narrowed the search to two providers, and settled on the Instec Policy system after receiving strong recommendations from within the insurance programs sphere.

“Instec has a reputation for short implementation cycles,” said Thompson. “After putting together all the pieces needed to launch this new program, we were anxious to get it out into the market and Instec was the right technology partner to help us do that. As a plus, we were able to engage one of their commercial auto experts to assist us with our filings.”

Throughout the fall of 2020, while NEMT awaited approval of their filings, Instec defined the business requirements and scoped the implementation project. Implementation began the last week of September and the system was ready to produce quotes by the end of October and to issue policies one week later. NEMT finalized its agreement with the insurance carrier at the end of November and issued its first quotes shortly thereafter.

Looking ahead, NEMT is working with Instec to integrate the policy rating and production system with a premium financing partner and to develop an automated proposal document.

“We selected Instec because of their reputation for delivering, and they didn’t disappoint,” said Thompson. “We can now focus on providing the most comprehensive and cost-efficient insurance coverage to protect our customers so they can protect their passengers.”

About NEMT Insurance

NEMT Insurance is an independent insurance services firm created in collaboration with the leading transportation brokers servicing the industry. NEMT provides tailored risk management and insurance services to the Non-Emergency Medical Transportation and Paratransit industries. NEMT’s culture, ingrained with honesty and integrity, is combined with an unequaled passion for delivering the expertise, trust, and advocacy clients depend upon to manage their business risks. NEMT has partnered with many leading vendors to ensure its clients always have access to the best products and services in the industry. Learn more about NEMT Insurance at

About Instec

Instec’s unique approach to systems for the insurance industry enables P&C carriers, MGAs, and MGUs to launch programs and specialty offerings from project start to first quote in as little as four weeks. With built-in bureau content and reusable business rules, Instec systems provide a platform for innovation with reduced risk. In addition, cloud-based deployment and subscription-based pricing enable insurers to test new programs at a low cost of entry and scale up affordably as the business grows. To learn more, visit

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Michael Sauber
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