Kevin Kelly, CXO of Live Smart AI, and Debbie Zmorenski, a 30-year veteran of the Disney Organization and Disney Institute trainer, have joined forces to bring you "The Disney Way for the Digital Age" podcast. Through storytelling, technical curiosity, and friendly conversation, Kevin and Debbie will take listeners on a journey to uncover the magic behind exceptional customer experiences and explore how AI technology can be used to create them.
NEW YORK, March 9, 2023 /PRNewswire-PRWeb/ -- FOR IMMEDIATE RELEASE
New Podcast "The Disney Way for the Digital Age" Explores the Intersection of AI Technology and Customer Experience
New York, NY - March 6, 2923 - Kevin Kelly, CXO of Live Smart AI, and Debbie Zmorenski, a 30-year veteran of the Disney Organization and Disney Institute trainer, have joined forces to bring you "The Disney Way for the Digital Age" podcast. Through storytelling, technical curiosity, and friendly conversation, Kevin and Debbie will take listeners on a journey to uncover the magic behind exceptional customer experiences and explore how AI technology can be used to create them.
In season one, the podcast explores the Disney approach to customer service and how businesses can use it to design a successful customer service culture. With the rise of AI technology, the hosts also explore how to combine this approach with the technology that business owners should consider, such as chatbots and AI voice assistants. The podcast is aimed at business owners and hotel managers who want to deliver extraordinary customer experiences.
"We're excited to bring our combined experience in the digital marketing and smart tech space, along with our passion for Disney, to this podcast," said Kevin Kelly. "We're confident that our listeners will come away with a better understanding of how to use AI technology to create magical customer experiences."
Debbie Zmorenski added, "Magical customer experiences don't happen by accident, they happen through careful planning & meticulous design. Join us as we explore corporate culture, branding, service excellence, and much more. Through 'The Disney Way for the Digital Age,' we'll show you how it's done!"
The podcast is available for listening on Spotify, Amazon, Apple, and wherever you listen to your podcasts. Be sure to tune in to all of season one to discover the secrets of "The Disney Way for the Digital Age."
For more information, please visit disneywaydigital.com
Contact:
Kevin Kelly
mailto:[email protected] [[email protected] __title__ null]
516.749.9284
Kevin Kelly is a 30-year veteran of the interactive marketing and creative advertising space, with expertise in customer experience design and interactive creative strategy. Passionate about AI and Machine Learning, Kevin serves as Chief Experience Officer (CXO) at Live Smart Ai where he designs innovative customer experiences through AI digital assistants as well as training for the human support team. He has spoken at CES on Ethics in AI and at SXSW on concepts combining AI and cultural frameworks.
His current work includes voice experience design with the Amazon Alexa team to bring extraordinary guest services to some of the world's leading hotel brands, including Hard Rock International. He also heads up the Remote Senior Care a division of Live Smart, helping seniors stay safe and connected in their homes, while assisting their caretakers by leveraging bespoke suites of technology to ease the challenge of caring for elders while managing their own busy lives. Kevin co-hosts the popular podcast, The Disney Way for The Digital Age with former Disney executive and business partner Debbie Zmorenski, where they explore corporate culture, branding and service excellence, through storytelling, technical curiosity and friendly conversation.
Debbie Zmoenski is an accomplished Senior Executive with more than 40 years' experience in Operational leadership, training and development, customer service, production manufacturing, and corporate cultural engineering. During her 34-year tenure with the Walt Disney World Company®, she held leadership positions in Restaurant Management, Human Resources, Training and Development, Customer Service, Production Manufacturing, Resort Operations, and Senior Program Facilitator for The Disney Institute. She has collaborated with Fortune 100 organizations as well as start-ups to assist them in creating long-term success. Her experience includes extensive work in large diverse industries such as healthcare (Kaiser Permanente South Sacramento, Kaiser Permanente Northern California, Meridian Healthcare Systems in New Jersey, and Arkansas Children's Hospital), casinos, and grocery chains, as well as small, family-owned businesses and startup companies.
Specializing in customer service, Debbie developed a model that provides the foundation for designing and delivering on a customer-centric corporate culture. This model provides the tools for a customer service foundation that is unique to the needs of each client.
Media Contact
Kevin Kelly, Live Smart Ai, 1 2124616021, [email protected]
SOURCE Live Smart Ai
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