New Live Chat Software: The Pros and Cons of Choosing Valuechat
Aventura, FL (PRWEB) July 02, 2013 -- Live Chat technology is commonly used by companies to enhance their online customer experience. At the pinnacle of all live chat software available in the market is Valuechat. This specific software not only provides live chat for websites; it also offers an innovative trainable chat called Interactive Chat Response (ICR).
Valuechat Pros
The option to switch from live rep chat and Interactive Chat Response (ICR) is the main Valuechat pro. Not all Live Chat Software can offer such versatility, limiting the ways in which a company can respond to client inquiries.
The ICR can be trained by programming frequently asked questions to the software. Equipped with learning algorithms utilized in search engines, it analyzes client inquiries to provide the best possible answer. The ICR’s trainable support technology allows customer inquiries to be answered without the need of live customer care representatives. When a client’s question cannot be answered by the ICR, it is the only time it is transferred to a live representative.
Another Valuechat pro is its cost efficiency. Since the ICR is capable of attending to customer inquiries, there is a lesser need for live reps. In order to provide immediate attention to all client queries, a company website must have live operators on standby all the time. Not only is this costly, it is also impractical. Having trainable software at the customer service forefront cuts costs and saves resources.
Valuechat is customizable and can be adjusted according to a company’s preference. Businesses can choose to build a database of website visitors by programming the software to capture a customer’s name and e-mail address. The chat window can also be customized to match the color scheme of the website.
Integrating live chat software that provides round the clock online support is a huge advantage for any business. It reflects a company’s willingness to serve their customers. It builds rapport and social connection with clients, encouraging them to return and do business with the company in the future.
Valuechat Cons
Like all products, Valuechat also has its cons. Although the procedure for training the Interactive Chat Response is easy, thinking of all the potential questions customers might ask is hard. Having all the questions answered by the ICR may be a problem at first, but can be easily resolved by further training. The ICR records all live chat and client interactions so business owners can review the unanswered questions and train the software to respond to similar queries in the future.
About Us:
Valuechat provides live chat software coupled with a virtual chat that can be trained to respond to all the questions visitors might have when your live reps are not available. If there is ever a question that could not be answered, you simply train the ICR to answer the question next time. Don’t worry if the question cannot be answered your ICR will alert the live rep or send an email so you can follow up later.
Eddy Kiersz, 1WTM, LLC, 786-350-4007, [email protected]
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