Omnichannel contact center software innovator expands reporting tools to help call centers dramatically improve efficiency
"With the availability of these new reports, our customers are realizing efficiencies in their call centers like never before." - CEO Nima Hakimi
LOS ANGELES (PRWEB) January 28, 2020
Convoso, innovator in omnichannel contact center software, is spotlighting expanded reporting capabilities for dialers at the annual industry conference Affiliate Summit West in Las Vegas, January 27-29. The enhanced features provide previously unavailable insights for call center managers and owners, giving them tools to dramatically boost efficiency and profitability. The two key new reporting capabilities, which have been recently made available to existing customers, are the Lead Conversion Report and the Lead Penetration Status Report.
“We already had a strong suite of analytical tools,” said CEO Nima Hakimi, “but with the availability of these new reports, our customers are realizing efficiencies in their call centers like never before. Because we focus on the success of our customers, we naturally develop improvements to our product in response to our customers’ needs.”
- The Lead Conversion Report is an active profit and loss statement of a call center’s lists, providing real time metrics that show whether a list is performing well. Reports can be run by the minute, the hour, or any select time period, giving the call center manager critical information for making strategic decisions throughout the day. The result has been dramatic savings of time and money for call centers that have utilized this new feature.
- The Lead Penetration Status Report allows call center owners and managers to quickly grasp the dialing effectiveness of their leads, and to know which leads are getting lost. The report shows the call disposition, or result, and compares lists for an enhanced campaign overview. With an improved understanding of how the leads on a list are performing, managers see where to concentrate dialing time for the greatest result, and can strategize more effectively for better ROI.
The Convoso team will be on hand at Booth 407 to discuss additional capabilities in its advanced dialer solution. The company is also participating in the Meet Market and the conference networking event, the Pub Crawl.
Related topics around improving contact center performance can be found on the Company's blog.
About Convoso
Convoso is an industry leader of omnichannel contact center software that dramatically increases contact and lead conversion rates. Convoso’s continuously evolving solutions are revolutionizing the way call centers communicate with their customers. We combine advanced dialer technology with a dedicated product expert to drive customer success.
