New survey reveals that 79% of small businesses in the U.S. visit branches at least weekly

Share Article

Report from Mercator Advisory Group’s U.S. Small Business Payments and Banking Survey series analyzes use of business banking services.

One of the 31 exhibits included in this report

Small businesses visit bank branches often. While they are primarily there to make quick deposits, they are a captive audience for a wealth of services to help small businesses grow and prosper.

Mercator Advisory Group’s latest report, Small Business Banking: A Captive Audience, is the third of three Insight Summary Reports summarizing the results of the 2018 U.S. Small Business Payments and Banking Survey, a web-based survey of 2,047 U.S. small businesses (between $500,000 and $10 million annual sales), which was fielded in the spring of 2018. The previous two reports presented the survey’s findings on payment acceptance and business-to-business payments. The new report analyzes small businesses’ use of banking services and alternative lenders.

Small businesses are a captive audience for financial institutions as they still visit the branch often. The survey finds that 79% of U.S. small businesses visit the branch of their primary business bank or credit union at least once a week, including 24% of firms that visit daily or more often. Retailers and services are especially likely to visit the branch daily or more.

Small businesses rely on their business banks for a variety of services although going to the branch remains primarily transactional in nature; 72% go to the branch to make teller deposits and 38% to make ATM deposits, and more deposit cash than checks. Yet, nearly 1 in 4 go to meet with a relationship manager, often for financial advice, to resolve problems or to seek assistance for online or mobile banking.

“Small businesses visit bank branches often. While they are primarily there to make quick deposits, they are a captive audience for a wealth of services to help small businesses grow and prosper, particularly lines of credit to support investments and manage their cash flow and wealth management accounts for their personal financial health,” notes Karen Augustine, Mercator Advisory Group’s Senior Manager of Primary Data Services, the author of this report.

Highlights of this Insight Summary Report include:

  • Business checking and deposit services and transactional service used at banks, credit unions, and other providers
  • Types of loans held at primary or other banks or credit unions and at other providers and largest credit line held at a financial institution
  • Experience with online alternative, peer-to-peer lenders and reasons for use
  • Use of merchant cash advance and working capital loans
  • Use of branch, types of activities conducted at branch for deposits, ATM, advice, and support
  • Use and interest in online and mobile banking capabilities
  • Preference for online bill-pay
  • Wealth management relationship at primary financial institution
  • Satisfaction with primary business bank’s dedication to small business

This report contains 53 pages in slide form and 31 exhibits.

Companies mentioned include: Kabbage, Lending Club, OnDeck Capital, and Prosper.

Subscribers to Mercator Advisory Group’s 2018 Small Business Payments and Banking Survey have access to these reports as well as survey cross tabs, PowerPoint slides of the report exhibits, and the option of requesting custom queries from the survey data.

For more information and media inquiries, please call Mercator Advisory Group's main line: 1-781-419-1700, or send email to

For free industry news, opinions, research, company information and more, visit us at

Follow us on Twitter @

About Mercator Advisory Group
Mercator Advisory Group is the leading independent research and advisory services firm exclusively focused on the payments and banking industries. We deliver pragmatic and timely research and advice designed to help our clients uncover the most lucrative opportunities to maximize revenue growth and contain costs. Our clients range from the world's largest payment issuers, acquirers, processors, merchants and associations to leading technology providers and investors. Mercator Advisory Group is also the publisher of the online payments and banking news and information portal

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Karen Yetter
Follow >
Visit website