BURLINGTON, Mass., Oct. 15, 2019 /PRNewswire-PRWeb/ -- Zappix, the leader in Visual IVR and On-Demand Customer Service Solutions, has announced new enhancements to its predictive personalization capabilities. The new technology allows for advanced customer service and greatly reduces customer effort during the customer journey.
The new enhancements leverage Zappix Actionable Analytics to predict consumer needs during customer service calls and automatically delivers results through its very popular visual experiences. The new intelligent integrations
- identify customer needs from various parameters
- seamlessly retrieve information from back-end systems
- deliver that information to customers within milliseconds of choosing Zappix on-demand customer service
"Our new release reduces customer effort, increases customer satisfaction, and greatly reduces average handle time (AHT) for every customer service session," said Yossi Abraham, Zappix president. "Zappix Actionable Analytics and Robotic Process Automation are a powerful combination that allows us to continuously improve the user journey."
The Zappix Robotic Process Automation (RPA) engine and an assortment of on-demand customer service solutions like Visual IVR have transformed the user journey for business around the world. This next step in predictive analytics, automation, and AI is strengthening those customer experiences and improving customer satisfaction even further.
Zappix delivers On-Demand Customer Service Solutions: Visual IVR, On-Demand Apps, Outbound Engagement and Robotic Process Automation (RPA). The cloud-based solutions improve the customer journey during contact center interactions. The open platform enables workflow automation, rapid deployments, and seamless integration to back-end systems (CRMs, ERPs, etc.), and IVRs, and provides a comprehensive Analytics Suite.
The Zappix solution provides significant benefits and ROI: reducing costs by increasing containment rates for contact centers, improving customer experience and Net Promoter Score (NPS), creating new revenue opportunities using targeted promotional banners and automation of revenue-generating use-cases.
To learn more about Zappix, go to http://www.zappix.com