Noble Systems to Demo Award-Winning Omnichannel Contact Center and Gamification Solutions at HDI 2019

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Analyst-recommended solutions mitigate agent attrition and improve customer experience

By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.

Noble Systems Corporation, a global leader in omnichannel contact center technologies, today announced that it would display its analyst-recommended Gamification and omnichannel contact center solutions in booth #534 at the upcoming 2019 HDI Conference & Expo, April 7 – 12, 2019 at The Rosen Shingle Creek in Orlando, Florida.

Noble Systems’ award-winning Workforce Engagement Management (WEM) and Gamification solutions motivate and incentivize agents to deliver efficient, meaningful interactions, which solidifies customer loyalty. Using game mechanics, Noble Gamification drives desired behaviors by leveraging science-based motivational techniques to train, provide ongoing feedback to and reward agents for improved business outcomes.

WHO:         Noble Systems (BOOTH 534)
WHEN:     April 7 – 12, 2019
WHERE:     HDI Conference & Expo 2019, Rosen Shingle Creek, Orlando, FL

With the contact center space constantly evolving, it is crucial for companies to make sure their employees have the resources to adapt. Contact centers are notorious for their high turnover rates, with numbers ranging anywhere from 25% to 40% depending on the industry and time of year. Having an engaged workforce is necessary for agents to develop and grow and in turn, provide better customer experiences. By implementing a tool like Noble Gamification, employees are empowered to strive for success through engaging contests, recognition and rewards.

Noble Systems’ award-winning Workforce Engagement Management (WEM) and Gamification solutions motivate and incentivize agents to deliver efficient, meaningful interactions, which solidifies customer loyalty. Using game mechanics, Noble Gamification drives desired behaviors by leveraging science-based motivational techniques to train, provide ongoing feedback to and reward agents for improved business outcomes.

The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilizing Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.

About HDI
For over 30 years, HDI has partnered with thousands of organizations to improve their customer service and service management performance by educating their people, elevating their processes, and empowering their strategy. From C-level professionals to directors, managers, and frontline staff, HDI is the definitive source of industry information, leadership and performance planning. Through events, certification and training, consulting, membership and industry resources, HDI aims to transform service and support organizations and reimagine their approach to delivering exceptional service and value. Learn more at http://www.ThinkHDI.com. HDI is organized by UBM, which in June 2018 combined with Informa PLC to become a leading B2B information services group and the largest B2B Events organizer in the world. To learn more and for the latest news and information, visit http://www.ubm.com and http://www.informa.com.

About Noble Systems
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Engagement, and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound, and omnichannel contact processing, strategy planning, resource management, and compliance tools for companies of all sizes. Our premise, cloud, and innovative premise/cloud hybrid platforms include ACD, predictive dialing, blended processing, recording and monitoring, IVR, messaging, interaction analytics, workforce management, and gamification. With a portfolio of 185+ patents and growing, Noble leads the way in pioneering solutions for the contact center market. For more information, contact Lee Allum at 1.888.8NOBLE8 or visit http://www.noblesystems.com.

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Lee Allum

Tina Tomberlin
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