Accessibility Statement Skip Navigation
  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing
  • Login
  • GDPR
  • Create a Free Account
Return to PRWeb homepage
  • News
  • Resources
  • Contact
When typing in this field, a list of search results will appear and be automatically updated as you type.

Searching for your content...

No results found. Please change your search terms and try again.
  • News in Focus
      • Browse News Releases

      • All News Releases
      • Multimedia Gallery

      • All Multimedia
      • All Photos
      • All Videos
  • Business & Money
      • Auto & Transportation

      • Aerospace, Defense
      • Air Freight
      • Airlines & Aviation
      • Automotive
      • Maritime & Shipbuilding
      • Railroads and Intermodal Transportation
      • Supply Chain/Logistics
      • Transportation, Trucking & Railroad
      • Travel
      • Trucking and Road Transportation
      • View All Auto & Transportation

      • Business Technology

      • Blockchain
      • Broadcast Tech
      • Computer & Electronics
      • Computer Hardware
      • Computer Software
      • Data Analytics
      • Electronic Commerce
      • Electronic Components
      • Electronic Design Automation
      • Financial Technology
      • High Tech Security
      • Internet Technology
      • Nanotechnology
      • Networks
      • Peripherals
      • Semiconductors
      • View All Business Technology

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Financial Services & Investing

      • Accounting News & Issues
      • Acquisitions, Mergers and Takeovers
      • Banking & Financial Services
      • Bankruptcy
      • Bond & Stock Ratings
      • Conference Call Announcements
      • Contracts
      • Cryptocurrency
      • Dividends
      • Earnings
      • Earnings Forecasts & Projections
      • Financing Agreements
      • Insurance
      • Investments Opinions
      • Joint Ventures
      • Mutual Funds
      • Private Placement
      • Real Estate
      • Restructuring & Recapitalization
      • Sales Reports
      • Shareholder Activism
      • Shareholder Meetings
      • Stock Offering
      • Stock Split
      • Venture Capital
      • View All Financial Services & Investing

      • General Business

      • Awards
      • Commercial Real Estate
      • Corporate Expansion
      • Earnings
      • Environmental, Social and Governance (ESG)
      • Human Resource & Workforce Management
      • Licensing
      • New Products & Services
      • Obituaries
      • Outsourcing Businesses
      • Overseas Real Estate (non-US)
      • Personnel Announcements
      • Real Estate Transactions
      • Residential Real Estate
      • Small Business Services
      • Socially Responsible Investing
      • Surveys, Polls and Research
      • Trade Show News
      • View All General Business

  • Science & Tech
      • Consumer Technology

      • Artificial Intelligence
      • Blockchain
      • Cloud Computing/Internet of Things
      • Computer Electronics
      • Computer Hardware
      • Computer Software
      • Consumer Electronics
      • Cryptocurrency
      • Data Analytics
      • Electronic Commerce
      • Electronic Gaming
      • Financial Technology
      • Mobile Entertainment
      • Multimedia & Internet
      • Peripherals
      • Social Media
      • STEM (Science, Tech, Engineering, Math)
      • Supply Chain/Logistics
      • Wireless Communications
      • View All Consumer Technology

      • Energy & Natural Resources

      • Alternative Energies
      • Chemical
      • Electrical Utilities
      • Gas
      • General Manufacturing
      • Mining
      • Mining & Metals
      • Oil & Energy
      • Oil and Gas Discoveries
      • Utilities
      • Water Utilities
      • View All Energy & Natural Resources

      • Environ­ment

      • Conservation & Recycling
      • Environmental Issues
      • Environmental Policy
      • Environmental Products & Services
      • Green Technology
      • Natural Disasters
      • View All Environ­ment

      • Heavy Industry & Manufacturing

      • Aerospace & Defense
      • Agriculture
      • Chemical
      • Construction & Building
      • General Manufacturing
      • HVAC (Heating, Ventilation and Air-Conditioning)
      • Machinery
      • Machine Tools, Metalworking and Metallurgy
      • Mining
      • Mining & Metals
      • Paper, Forest Products & Containers
      • Precious Metals
      • Textiles
      • Tobacco
      • View All Heavy Industry & Manufacturing

      • Telecomm­unications

      • Carriers and Services
      • Mobile Entertainment
      • Networks
      • Peripherals
      • Telecommunications Equipment
      • Telecommunications Industry
      • VoIP (Voice over Internet Protocol)
      • Wireless Communications
      • View All Telecomm­unications

  • Lifestyle & Health
      • Consumer Products & Retail

      • Animals & Pets
      • Beers, Wines and Spirits
      • Beverages
      • Bridal Services
      • Cannabis
      • Cosmetics and Personal Care
      • Fashion
      • Food & Beverages
      • Furniture and Furnishings
      • Home Improvement
      • Household, Consumer & Cosmetics
      • Household Products
      • Jewelry
      • Non-Alcoholic Beverages
      • Office Products
      • Organic Food
      • Product Recalls
      • Restaurants
      • Retail
      • Supermarkets
      • Toys
      • View All Consumer Products & Retail

      • Entertain­ment & Media

      • Advertising
      • Art
      • Books
      • Entertainment
      • Film and Motion Picture
      • Magazines
      • Music
      • Publishing & Information Services
      • Radio & Podcast
      • Television
      • View All Entertain­ment & Media

      • Health

      • Biometrics
      • Biotechnology
      • Clinical Trials & Medical Discoveries
      • Dentistry
      • FDA Approval
      • Fitness/Wellness
      • Health Care & Hospitals
      • Health Insurance
      • Infection Control
      • International Medical Approval
      • Medical Equipment
      • Medical Pharmaceuticals
      • Mental Health
      • Pharmaceuticals
      • Supplementary Medicine
      • View All Health

      • Sports

      • General Sports
      • Outdoors, Camping & Hiking
      • Sporting Events
      • Sports Equipment & Accessories
      • View All Sports

      • Travel

      • Amusement Parks and Tourist Attractions
      • Gambling & Casinos
      • Hotels and Resorts
      • Leisure & Tourism
      • Outdoors, Camping & Hiking
      • Passenger Aviation
      • Travel Industry
      • View All Travel

  • Policy & Public Interest
      • Policy & Public Interest

      • Advocacy Group Opinion
      • Animal Welfare
      • Congressional & Presidential Campaigns
      • Corporate Social Responsibility
      • Domestic Policy
      • Economic News, Trends, Analysis
      • Education
      • Environmental
      • European Government
      • FDA Approval
      • Federal and State Legislation
      • Federal Executive Branch & Agency
      • Foreign Policy & International Affairs
      • Homeland Security
      • Labor & Union
      • Legal Issues
      • Natural Disasters
      • Not For Profit
      • Patent Law
      • Public Safety
      • Trade Policy
      • U.S. State Policy
      • View All Policy & Public Interest

  • People & Culture
      • People & Culture

      • Aboriginal, First Nations & Native American
      • African American
      • Asian American
      • Children
      • Diversity, Equity & Inclusion
      • Hispanic
      • Lesbian, Gay & Bisexual
      • Men's Interest
      • People with Disabilities
      • Religion
      • Senior Citizens
      • Veterans
      • Women
      • View All People & Culture

  • Hamburger menu
  • Cision PRWeb provides efficient communication tools to continuously engage with target audiences across multiple online channels
  • Create a Free Account
    • ALL CONTACT INFO
    • Contact Us


      11AM ET Sunday – 8PM ET Friday

  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • News in Focus
    • Browse All News
    • Multimedia Gallery
  • Business & Money
    • Auto & Transportation
    • Business Technology
    • Entertain­ment & Media
    • Financial Services & Investing
    • General Business
  • Science & Tech
    • Consumer Technology
    • Energy & Natural Resources
    • Environ­ment
    • Heavy Industry & Manufacturing
    • Telecomm­unications
  • Lifestyle & Health
    • Consumer Products & Retail
    • Entertain­ment & Media
    • Health
    • Sports
    • Travel
  • Policy & Public Interest
  • People & Culture
    • People & Culture
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR
  • Send a Release
  • Sign up
  • Log in
  • Resources
  • RSS
  • GDPR

NovelVox Releases Cisco Finesse Mobile Agent App Version 2.0: Deliver Experiential Contact Center Services on the Go

Empower field agents with all new Cisco Finesse Mobile Agent app with an enhanced intuitive user interface and advanced integration for smooth contact center operations.


News provided by

NovelVox

Jun 25, 2019, 09:00 ET

Share this article

Share toX

Share this article

Share toX

Cisco Finesse Mobile Agent App Version 2.0
Cisco Finesse Mobile Agent App Version 2.0

BETHESDA, Md., June 25, 2019 /PRNewswire-PRWeb/ -- NovelVox, the pioneer in providing optimized industry-specific contact center solutions, has launched the Cisco Finesse Mobile Agent Version 2.0 app, designed to deliver NextGen contact center solutions to field agents on the go. Based on the success of the previous version and the popularity that it had among the contact center professionals, NovelVox launched an upgraded version 2.0. It comes with some major improvements with regard to integration and user interface. It also brings in features like call tagging, call wrap up, agent statistics, location-based agent tracking among other numerous capabilities that one would find on a local contact center.

Contact center operations today have gone mobile and agents can now access all the contact center functions through their mobile/tablets. NovelVox Mobile Agent Ver. 2.0 makes it possible by extending all the core contact center competencies to a remote user. Agents can now deliver exceptional customer service beyond the contact center floor with enhanced integration and user interface. The upgraded version comes with all the key functionalities and capability that one could find on a contact center floor. Mobile/field agents can use Cisco Mobile App to handle calls from anywhere, with all the required integration and information.

It supports both iOS and Android platforms to provide uninterrupted, integrated agent-customer interaction to contact centers of all types and sizes.

Post this

NovelVox Cisco Mobile Agent 2.0 is compatible with UCCE, UCCX, and PCCE (both bridged and nailed connection) to offer seamless interaction with Cisco contact centers. It got advanced security features, with a fresh intuitive user interface that empowers the agent to deliver better call resolutions with reduced Average Handling Time (AHT). This results in enriched user experience and boosts the individual performance of agents on the field or at remote locations by enabling them to attend more calls in less time.

NovelVox CEO Amit Gandhi states "staying ahead of the market trend, we (NovelVox) have once again successfully brought in a revamped and friendlier version 2.0 of Cisco Finesse Mobile Agent App for agents who spend time working away from their contact centers. This, like its previous version, is fast gaining popularity among contact center professionals working on the field or remote locations due to the flexibility and high capabilities that it has to offer." He further says that "it provides seamless integrations to core applications of various industries so that remote agents can readily access all customer information on their mobile devices to deliver quality customer experience irrespective of where they are."

Cisco Mobile Agent can be integrated with any 3rd party application, CRM, ticketing system, middleware, WFM, ERP, databases, homegrown applications, etc. using Java, SOAP/XML, REST, SQL, JavaScript, .Net or any open API framework. Cisco Mobile app pulls information from all these back-end channels so that the agents get a single-screen view of the complete customer journey right on their mobile screens. This assists agents to deliver an interactive and engaging customer service even from remote locations. Cisco Mobile Agent 2.0 app interface can be easily optimized as per the industry-specific requirements of the particular Cisco contact center. It can also be connected via the internet or VPN so that the agents get all their information and gadgets while being mobile.

With all the latest features and functions, NovelVox is offering Cisco Finesse Mobile Agent App Ver. 2.0 to contact center professionals at a very decent and competitive price structure. It supports both iOS and Android platforms to provide uninterrupted, integrated agent-customer interaction to contact centers of all types and sizes—with zero infrastructure costs. Contact centers will also have the option of adding more mobile agents during seasonal highs to handle the sudden demand surges with no additional costs. For quick implementation and assistance, visit the website or write at info(at)novelvox.com.

About NovelVox:
Established in 2008, NovelVox is a global software company that has been developing flexible Contact Center Agent Desktops, Contact Center Wallboards and other contact center applications for customers of all sizes, ranging from Enterprise Organizations to more dynamic customer-centric companies—depending on the client's requirements and needs. At NovelVox, special attention to detail is given while designing the products so that it complements a variety of Contact Center applications including, Cisco, Avaya, and Genesys.

NovelVox aims to provide every client with a fully customized agent/supervisor desktop that will empower contact center agents with the right information at the right time, every time.

Over the past decade, NovelVox has established 5 global offices, made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail.

SOURCE NovelVox

Related Links

http://novelvox.com

Modal title

Cisco Finesse Mobile Agent App
View PDF
Cisco Finesse Mobile Agent App
Cisco Finesse Mobile Agent App

Contact PRWeb

  • 11AM ET Sunday – 8PM ET Friday
  • Contact Us

About PRWeb

  • About PRWeb
  • Partners
  • Partnership Programs
  • Editorial Guidelines
  • Resources

Why PRWeb

  • Why PRWeb
  • How It Works
  • Who Uses It
  • Pricing

Accounts

  • Create a Free Account
  • Log in
  • Contact Us

Do not sell or share my personal information:

  • Submit via [email protected] 
  • Call Privacy toll-free: 877-297-8921

Contact Cision

Products

About

My Services
  • All News Releases
  • Online Member Center
  • ProfNet
Cision Distribution Helpline
888-776-0942
  • Legal
  • Site Map
  • RSS
  • Cookie Settings
Copyright © 2025 Cision US Inc.