BETHESDA, Md. (PRWEB) December 20, 2018
NovelVox, the leading Contact Center Agent Desktop, and Wallboard company celebrates its 10th anniversary this year. On this momentous occasion, its CEO, Mr. Amit Gandhi, lauded NovelVox’s sustained progress over these last 10 years where it achieved tremendous success in providing some of the best-unified contact center solutions.
NovelVox is working on a mission to ensure its customers get the best out of their contact center operations through its fully customized agent desktops and animated wallboards software solutions which are highly trusted in the contact center industry.
It’s solution has helped companies improve Average Call Handle Time (AHT) and First Call Resolution (FCR) resulting in saving over 30% in operational costs for contact centers and helped them to achieve their goals and remain profitable.
Having global footprints with 150+ global deployments including customers like LinkedIn, Reliance Jio, MCafee, American Express, Best Buy, FedEx, Carlsberg and more. With customers in more than 16 countries across many business verticals including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education and Retail. it is one of the preferred providers when it comes to high quality contact center software solutions.
Operating from 5 global locations i.e. India, Kingdom of Saudi Arabia, United States, United Kingdom, & UAE, NovelVox thrives on innovation and “Keeping Customer First” attitude helped retaining an industry leading 98.7% retention ratio. It is the leading and exclusive providers for Agent Desktops for Credit Unions with ready integration with Jack Henry, Symitar, FIS, Fiserv.
NovelVox Universal Connector offers Cisco Finesse ready integration with CRM, ticketing software, legacy systems, bespoke applications, internal database including Salesforce, Microsoft Dynamics, Sugar CRM, Seibel, Sage CRM, CRM 360, ServiceNow, Hubspot, Zendesk, Freshdesk, BMC Remedy, EPIC, Cerner, Aetna, Telmedic, Jack Henry Associates, Symitar, FIS, Fiserv, Finnacle, Lawson, Verint, SAP, Oracle Sales, Oracle Financials, Oracle ERP, Oracle health care, TIBCO, HP, Windows Active Directory, Excel sheet, AS 400, Uptivity, Calabrio, NICE, eGain, Avaya, Upstream Works, Simcom Outbound Dialer and more.
Established in 2008, NovelVox is one of the leading companies engaged in providing cutting edge and customized Contact Center Agent Desktops and Gamified Wallboards for NextGen Contact Centers ranging from 10 agents to 10,000 agents. Its products are designed to support Cisco Finesse UCCE and UCCX, Avaya and Genesys. Having many firsts to its credit, NovelVox’s Finesse Gadget Designer for Cisco Finesse was the first and only Drag and Drop designer specially created for Cisco Finesse which let’s you create or edit Cisco Finesse gadgets without coding. Being a customer focused company it offers 24/7 customer support.