Cisco partner ecosystem can now experience a new and expanded suite of integrations and enhance customer experience with NovelVox products on SolutionsPlus
BETHESDA, Md. (PRWEB) April 28, 2020
The disconnect between the contact center and enterprise applications is considered as a major hindrance in offering enhanced customer experience. So, Bucher + Suter and NovelVox, two stalwarts of the industry, with years of experience solving that contact center challenge, teamed up to develop the ultimate full-circle Cisco integration offering to revolutionize contact center operations
NovelVox contact center solutions are powerful enough to optimize the agent’s performance and enhance customer experience with features including
- Increase agent’s efficiency with seamless 3rd party application integration and let switching screen be bygone with a 360-degree view of customer information
- Offer personalized experience to customers with agents addressing caller with the first name as all details pop up on agent’s screen before answering the call
- Improve FCR and reduce AHT with the context discussion offered by industry-specific templates that can be further optimized basis business needs.
- Compatible with Cisco UCCE/X and PCCE
- Agent Desktop, CTI connectors, wallboards, mobile app, and more products
Amit Gandhi, CEO NovelVox says, “I am proud and very excited to see NovelVox products on the Cisco SolutionsPlus Program. The company came into existence with an intent to transform the contact center industry with integrated, flexible, and optimized solutions. With TAO under Bucher & Suter listing, now customers and partners in the Cisco ecosystem can make use of the solutions to the fullest. We are focused on creating more solutions to take contact center industry and customer experience to the next level and this just a step in this direction. Now NovelVox products are directly accessible for partners to order from SolutionsPlus ordering guide directly.”
NovelVox is a global software company that has been developing flexible Contact Center Agent Desktops, Wallboards, and other applications for Cisco, Avaya, Genesys, Five9, etc. NovelVox has the most extensive library of Cisco Finesse integrations with over 70 3rd party applications. NovelVox Cisco Finesse Gadget designer is the world's only drag & drop designer that offers optimized products best suiting to your business needs. Over the past decade, NovelVox has established 5 global offices, catering to industry-specific integration and products to customers in 16 countries with more than 150 global deployments across several business verticals, including banking, telecoms, logistics & travel, healthcare, government, education, and retail.